Part Time Customer Relationship Specialist

Part Time Customer Relationship Specialist - Start Date: May 11, 2012

New Part Time Opportunity !! Are you highly personable? Thrive in a fast-paced environment? Have strong problem-solving and decision-making skills? Are you looking for a career with great opportunities for advancement? Allstate Insurance Company is now hiring Part Time top performers to work in our new Customer Contact Center in Pocatello-Chubbuck, ID. As a Customer Relationship Specialist, you will be licensed and trained to effectively sell and service insurance products. On a day-to-day basis, you will be working one-on-one with current Allstate customers who contact us; helping to answer their questions, explain coverage, make changes to their policies and sell additional coverage. In the process, you will leverage your strong customer service skills to ensure a highly personable and enjoyable experience for all callers. Specific responsibilities include: Consistently deliver outstanding customer service Resolve all policyholder requests and concerns in an efficient and upbeat manner Educate our policyholders on their insurance coverage Demonstrate an understanding and commitment to first call resolution Proactively identify and act on cross-selling opportunities Other duties as assigned With great opportunities for advancement, becoming an Allstate Customer Relationship Specialist is just the beginning! Fully paid training ? a valuable investment in your success! Allstate is willing to invest in your success. After completing our fully paid, industry-leading training program, and passing the insurance licensing exam, you will be ready to assist existing Allstate customers with all their insurance needs over the phone. Every new customer contact presents different challenges and opportunities, so you can be assured that your work will be constantly exciting and rewarding. Property Casualty License As a member of the Allstate Customer Contact Center you will be required to secure a Property and Casualty License. This license allows you to sell and service the Allstate products. During your training we will prepare you to take and pass the Idaho property and casualty licensing exam. As part of the licensing process, the Idaho Department of Insurance will require a criminal background check and fingerprinting. Additional information regarding these requirements can be found at http://www.doi.idaho.gov/producer/res_agent.aspx Part Time Schedule: First day: 8:30 am - 5:00 pm - Friday 05/11/2012 Training Orientation : (15 Weeks) 05/14/12: 9:00am- 5:30pm Monday through Friday Permanent Schedule Starting 08/25/12: (16 hours per week) Saturday is a required 8 hour shift for the week. The other 8 hours is flexible based on your availability and will be achieved by working two 4 hour shifts throughout the week, or an 8 hour shift on Sunday. Overtime may be available if more hours are desired. Working environment: Please note, business necessities require our Customer Relationship Specialists to be able to handle phone inquiries for their entire shift and to be stationed at their desk for the majority of the day. Hear what current employees have to say about working for Allstate's Customer Contact Centers: Windows Media Video (PC) Allstate CIC Video 1 - 1 minute Allstate CIC Video 2 - 3 minutes QuickTime Video (Mac and Apple Devices) Allstate CIC Video 1 - 1 minute Allstate CIC Video 2 - 3 minutes Compensation and other important information: Tentative start date: Friday May 11th 2012 Compensation: $12.00 hourly 16 hours per week (paid bi-weekly) Bonuses are paid every 90 days through the first year of employment. Join our award-winning team! Diversity, balance, innovation and providing an environment where employees can thrive. These are all core values at Allstate, and we have the awards to prove it: T he World?s Leading Top 100 Companies ? Forbes magazine Diversity Elite - America?s Best 50 Companies for Minorities ? For tune magazine 100 Best Companies for Working Mothers ? Working Mother magazine Top 40 Best Companies for Hispanics to Work ? Hispanic Business magazine Top 10 Companies for African Americans to Work ? DiversityInc Top 100 Best Places to Work in IT ? Computerworld magazine Top 100 Companies for Employee Training and Development ? Training magazine