Part Time Customer Service Job in Cuyahoga Falls 44264, Ohio US
Roadrunner Transportation Systems is a one of the nations’ fastest growing transportation firms. Roadrunner is a leading non-asset based transportation and logistics services provider offering a full suite of solutions, including customized and expedited less-than-truckload, truckload and intermodal brokerage, and domestic and international air. Roadrunner’s lean management structure provides great customer flexibility and responsive supply-chain solutions throughout the United States and Canada. Roadrunner is a complete logistics business provider with a proven growth record to provide the best supply chain solutions. Go ahead…grow with us!
Part Time Customer Service - Cuyahoga Falls, OH
Hours: Monday to Friday, 4 p.m. to 9 p.m.
The Customer Service Associate interacts with customers to provide and process information in response to inquiries, concerns and requests.
Responsibilities include the following. Other duties may be assigned:
§ Communicate with customers either by telephone and or email.
§ Respond promptly to customer inquiries.
§ Research and resolve customer questions and concerns.
§ Communicate and coordinate with internal departments.
§ Follow up on customer interactions.
§ Perform administrative duties in relationship to rates, quotes, and customer contracts.
§ Provide support for Account Executives in response to customer’s needs and concerns.
§ Traces freight for customers.
§ Participates in proactive team efforts to achieve departmental and company goals.
Receives very general guidance with respect to overall objectives; operates within department policy guidelines using independent judgment in achieving assigned objectives.
Qualifications and Requirements: The qualifications and requirements listed below are representative of the minimum knowledge, skill and/or ability required to perform the essential functions of this position satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
· Education/Experience Skills: High school diploma or general education degree (GED); or three to six months’ related experience and/or training or equivalent combination of education and experience.
· Language Skills: Relies on written and verbal communication.
o Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, correspondence, policies and procedures. Ability to speak effectively before groups of customers, supervisors or employees of the organization.
o Communicates internally with Customer Service and OSD, and externally with terminals, Roadrunner salespeople and agent interlines.
Roadrunner provides a matching 401k program, and the opportunity to work in environment that values employees and customers at each point of the business.
For more information, CHECK US OUT AT: www.rrts.com
jhallman@rrts.com
Equal Opportunity Employer
Office Located at: 89 Cuyahoga Falls Industrial Parkway, Cuyahoga Falls, OH account rep account