Part-Time Customer Service Representative Job in Kennesaw, Georgia US

Part-Time Customer Service Representative

LinkedIn Twitter Position Description Can you support CarMax Auto Finance's Customer Service Department? ABOUT CARMAX: Since 1993, CarMax Auto Finance has helped more than 1 million customers with their vehicle financing needs. We offer fast, on-site financing at competitive rates and terms to make your car shopping experience as easy as possible. CarMax Auto Finance is located in Kennesaw, Georgia, and serves more than 300,000 customers, with a portfolio size of more than $4 billion. Every year at CarMax Auto Finance, we help more than 100,000 customers purchase vehicles through CarMax. We're proud to be part of a FORTUNE 500 company, as well as named to the FORTUNE "100 Best Companies to Work For" since 2005. One of the most compelling things that we do is take care of our Associates! Our Part Time Associates enjoy the following benefits: Comprehensive Benefits Tuition Assistance Competitive Pay Paid Training Car Discounts Flexible Scheduling CUSTOMER SERVICE SPECIALIST POSITION SUMMARY: The Customer Service Specialist is responsible for answering incoming phone calls from customers and resolving any questions received from customers on the status of their account. KEY RESPONSIBILITIES: Take incoming phone calls from customers and answer customer questions regarding his/her account. Resolve any customer issues regarding their account, partnering with a supervisor if necessary. Verify customer information on account is correct and update as necessary using computer screens. Advise customers of the status of their account (paid current or past due) by reviewing account information on collections system. Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options. Influence customers to make payments on the account. Process customer payments via inter-company computer systems. Annotate accounts in inter-company systems to document all interactions with the customer. Process customer correspondence requests and return mail. Understand and adhere to company policies and procedures including collection policies/laws. Work with other departments/personnel where necessary to resolve customer questions/issues. Perform above functions within department expectations/metrics. SCHEDULE: Monday to Friday: 5:30 to 9:30 pm, Rotating Saturday: 9 am to 1 pm or 2 to 6 pm . Position Requirements QUALIFICATIONS: Multi-task in a high energy and fast-pace work environment. Speak and listen effectively with CarMax customers via phone. Ability to recognize problems, resolve or escalate as needed. Use a variety of talks offs to educate and influence the customer to make payment. Tolerate stressful interactions with customers. Complete CarMax provided training as required. Understand and adhere to company policies and procedures. EDUCATION and/or EXPERIENCE: High school diploma or 1 month related experience/training. Basic typing skills including minimum accuracy requirements. Basic computer knowledge. If you meet these requirements, apply with us today!