Part Time Team Manager 14/07

My client is a leading financial organisation looking for a number of part time team managers to drive and deliver exceptional complaint resolution performance, through powerful leadership and coaching, passionate customer service and the performance development of the team. Hours are from 17:30 to 22:30, Monday to Friday.

The position involves:
• Leading the Performance Development process to build, develop and motivate a high performing team;
• Managing all people-related issues for your team relating to absence, poor performance, recruitment and reward;
• Driving the quality of complaint cases within your team, ensuring they adhere to standards set by Customer Relations and the Financial Services Authority. Conduct sampling of cases and coach individuals where necessary;
• Managing the team and ensuring everyone understands what is expected of them and how they are performing, have the appropriate resources, skills and knowledge needed to be effective, efficient.

To be short-listed for this position you should have the following::
• Previous Sales/Service Management experience in a similar/relevant area;
• Experience of leading a team or achieving results through others using established coaching and training techniques;
• Previous complaint handling experience.

July 18, 2014 • Tags:  • Posted in: General

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