Part
Part - Time Client Support
Company Overview
Gallup is an enduring, prospering management consulting company that is committed to helping organizations improve their business performance and develop better leaders, more productive employees, and more profitable customers. Gallup has studied human nature and behavior for more than 70 years. Our purpose is simple: to help organizations and individuals maximize their performance through measurement tools, coursework, and strategic advisory services. Our approach enables us to identify, develop, and implement solutions that align with our clients' visions and strategies. At Gallup, we are just as committed to our employees. We select our associates for their talents, position them for success, and provide them with opportunities to use their talents every day.
Role Description
• Does your personal touch produce the highest quality service?
• Can you anticipate other people's needs and act quickly to help them?
• Are you highly responsible? Do you follow through on your commitments?
• Are you a great communicator who shares ideas, solutions, and process efficiencies with your team members for exceptional client service?
• Are you a logical, analytical thinker with an eye for proofing numerical reports for accuracy?
• Do you take a logical and systematic approach to diagnosis and problem solving?
• Do you take pride in knowing that your high-quality work makes a difference for clients?
• Can you prioritize the urgency of multiple demands to meet simultaneous deadlines?
• Do you have a proven ability to learn computer systems quickly and navigate programs with ease?
Gallup Client Support will work closely with Technical Client Support professionals to assist the client in the initial set up of their client website and survey instrument as well as respond to end-user inquiries. They will assist clients using positivity, accuracy, and technical expertise. This position requires a detail-oriented perfectionist who will assist with proofreading and editing initial surveys, ensuring accuracy of question wording, verifying skip patterns, spelling, access codes, telephone numbers, and other information. They will also assist clients with general questions regarding website and report access. Gallup will provide training on internal systems used to setup and maintain client websites and contact information.
This position demands world-class customer service, strategic thinking, and communication skills.
-A two-year degree is preferred.
-Detailed knowledge of Microsoft® applications and experience troubleshooting technical issues are required.
-HTML and CSS experience desired.
-Ideal hours for this position are 20 - 30 hours per week, Monday through Friday.
Gallup does not typically sponsor foreign citizens for H-1B visas or permanent resident status for this position.
Gallup is an Equal Opportunity Employer
