Participant Services Coordinator Job in Wilkes-Barre 18706, Pennsylvania US
Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy. Assembles comprehensive detail of events, identifies gaps in service and processes. Partners with other business units to facilitate timely response to investigation request and provide gap analysis. Follows through on standard operating procedures, problem solving and trouble shooting with minimal guidance.
High School education or equivalent required; additional education and/or relevant training preferred.
Minimum one to three years' experience in customer service or a related role, including experience in research and problem resolution.
Must have strong oral and written communication skills and research, analytical and problem resolution skills. Strong mathematical aptitude and proficient computer skills, with Windows environment experience required. Health insurance background and knowledge of pharmacy terminology desired.
