Partner Account Coordinator -Lakewood, CO
Job Description
Partner Account Coordinator -Lakewood, CO - 50110601
Tasks:
- Performs advanced data analysis to investigate, diagnose, and apply
corrective action that accurately resolves service orders, trouble
tickets, and address errors.
- Isolates and resolves complex problems by correlating information
from network equipment (etc. ) that requires subject matter expertise in
various facets of the overarching business operations.
- Utilizes troubleshooting techniques to resolve complex orders, trouble
tickets, and address errors.
- Maintains accurate information notes within the necessary systems
where manual intervention is required to resolve the order
discrepancy(s).
- Provides operational support to external vendors or local market Field
Technicians, operations support personnel, and other technical and
business support groups, as received via inbound call center type phone
calls, escalations, referral trouble tickets, or email notifications.
- Provides training support to other employees on various applications,
systems, and technologies.
- Notifies appropriate individuals and organizations of network outages
and restoration events by opening system trouble tickets, as necessary,
with the fix agencies.
- Provides exceptional customer service to all individuals, local market
team members, and the organization supported. Acts as a liaison between
internal and external operations organizations to resolve and
communicate issues.
- Collects customer requirements; analyzes and recommends required
architecture and system configuration to support customer order.
- Troubleshoots complex data for multiple product offerings and
recommends solutions.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Required Skills:
Requirements:
- High School or Equivalent
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- Generally requires 5-7 years related experience
-Sales support experience and/or call center and customer experience required
-Project Management and strong time management skills experience required
-Indirect channel experience a plus
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.