Patient Access Manager (Psychiatry) Job in Baltimore, Maryland US
Patient Access Manager (Psychiatry)
Patient Access Manager (Psychiatry) Requisition Number: 35078 Department: JHM Access Services Schedule: Full Time Shift: Day Hours: Work Location: TBD Job Details: - Bachelor's - 3 years Reporting to the Department Administrator/Physician for Access and the Sr. Director, JHM Patient Access Contact Center Operations, the Patient Access Manager of the Department Appointment Call Center is responsible for the daily operation of the department call center, including business objectives, performance and resource management. Specific responsibilities include staffing and schedule adherence, training, quality assurance, provider schedule template review and protocol development and maintenance. Manages access across entities, manages provider templates, works with providers to break down barriers to scheduling, updates and refines scheduling protocols, ensures adherence to quality and professionalism standards and works with other Patient Access Managers to coordinate care across multiple departments. Further, the Manager serves as the liaison to core services for financial clearance, training, quality assurance, analytics and performance improvement. Significant interaction with internal and external stakeholders and other parties, including the Patient Access Advisory Committee, relative to the further development of patient access management services. Other related responsibilities include coordination of multidisciplinary referrals and reporting on compliance with institutional access, productivity and quality of work standards. Education: Bachelor's degree in Business, Health Administration or Health Science and Policy required. Directly related experience may be considered in lieu of education Knowledge: Work requires a comprehensive understanding of health insurance plans, appointment scheduling and registration, call center operations and management techniques. Skills: Decision making and problem solving - combining, evaluating, and reasoning with information and data to make decisions and solve problems. Organizing, planning, and prioritizing - developing plans to accomplish work, and prioritizing and organizing the work of the department. Quantitative skills necessary to use statistics to help decision making and to evaluate the effectiveness of call center activities. Excellent written and oral communication skills. Interpersonal abilities necessary to effectively interact with all levels of Hospital and School of Medicine personnel. Ability to use different leadership approaches to motivate, coach, and develop employees. Required Licensure, Certification, Etc.: Completes a prescribed progressive call center management program over a period of at least two (2) years. Work Experience: Call center operations and management techniques which are generally acquired during three (3) years of progressively more responsible management experience in such an environment.b