Patient Accounts Operations Manager Job in Boston 02108, Massachusetts US

PRIMARY DUTIES AND RESPONSIBILITIES:

Work with the Patient Financial Services Director to develop short- and long-term goals for the department and teams that align with the Finance Departments and the Organization's overarching principles and goals; Develop action plans and track towards successful implementation through monitored milestone achievement.

 

·         Identify and drive quality improvement initiatives geared at improving customer satisfaction and achieving aforementioned goals and principles.

·         Run team-specific and high-level project scoping, planning, testing, implementation, and monitoring efforts to enhance productivity, quality control, and/or best practices as identified in short- and long-term goals or as assigned by the Director of Patient Financial Services.

·         Oversee Data Integrity unit; monitor team performance metrics and ensure the team is managed toward best practice industry benchmarks.

·         Work with the Director of Patient Financial Services and other Managers to prepare the annual department budget; Implement and administer the budget as it relates to his/her team and/or areas of oversight.

·         Identify and work to resolve escalated team and department issues by collaborating with appropriate internal and external point persons to initiate and orchestrate valued change.

·         Appropriately document work items in progress and initiate administrative change (i.e. policies and procedures).

·         Collaborate with other Senior Managers, the Director Patient Financial Services, other department senior administrators, and outside third parties/vendors as needed; Serve on committees as appropriate.

 

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

 

Knowledge of third party regulations, hospital and/or physician billing operations

Knowledge of Patient Accounts Receivable systems and related applications required; IDX HPA systems experience preferred

Strong communicator, both written and verbal

Self starter with strong team player and leadership abilities to motivate staff and increase productivity

Strong analytical and problem solving skills