Patient Accounts Supervisor Job in Lake Success, New York US
Patient Accounts Supervisor
Supervises and coordinates the staff and daily operations of the department. Mentors and develops skills of direct reports. Participates in evaluating and implementing quality controls and performance improvement activities. 1. Supervises daily operations and performs activities of Patient Accounts, including billing, follow-up, denial management, cash application, support services and collection referral. 2. Acts as liaison with Patient Access Services, Medical Records, Care Coordination/Utilization Management, Patient Financial Services, Financial Counselors, Information Systems and Third Party Collection Agencies regarding issues affecting the proper and timely billing and payment of accounts. 3. Proactively reviews payer aging reports and establishes achievable goals for AR reduction and/or cash acceleration. Notifies Senior Leadership of potential systemic issues and high risk/high exposure situations. Recommends solutions for resolving aging receivables. 4. Recommends changes to departmental procedures, i.e., job aides, training resources, and work flow, to promote process improvement. 5. Supervises, hires, trains, disciplines and evaluates staff. - Ensures performance appraisals are completed in a timely manner. - Trains new employees on department policies, procedures, processes and applicable information systems. - Informs staff of changes in policies, procedures, processes, systems and regulatory laws and requirements. - Partners with Human Resources to deliver corrective action, as necessary. - Mentors and develops skills of direct reports. - Maintains attendance, payroll records and processing of time-off requests. 6. Responds to concerns of patients, families, physicians and staff, as appropriate. 7. Recommends procedural and system changes to improve operational quality and efficiency. Actively participates in process improvement projects. 8. Attends seminars and training classes, as directed. Performs related duties, as required. Additional Requirments / Information