Patient Advocacy Liaison Job in San Antonio 78201, Texas US
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principal Responsibilities
- Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification.
- Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs.
- Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.
- Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress.
- Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
- Document pertinent patient information and all work activity in the appropriate systems dictated by NCO policies and procedures.
- Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.
- Knowledge, understanding, and compliance with NCO policies and procedures.
- Maintain knowledge of functional area and company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
- Previous healthcare coverage/ eligibility experience preferred.
- Proficient personal computer skills including Microsoft Office.
- Ability to maintain the highest level of confidentiality.
- Bilingual (Spanish) a plus.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
Work Environment
- Office environment.
- Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
M/F/H/V/EOE/AA
February 5, 2012
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