Patient Care Coordinator
Job Summary
The Patient Care Coordinator provides high level of customer (patient) satisfaction and to achieve clinic business objectives and does so in such a way as to ensure the smooth operation of the clinics.
The current posting is for a full-time position in a Helix Hearing Care Centre clinic located in the Greater Ottawa area, in Ontario.
Skill Requirements
Education and Specific Training
The candidate requires a high school diploma. A combination of required education and 2 years related experience are expected. Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks is required. Past experience working with senior population is an asset.
Knowledge/Experience
The candidate must be multi-task oriented and have demonstrated experience using office equipment and electronic scheduling systems. The candidate must have customer service.
The candidate requires sound knowledge of standard office procedures, and has the ability to adhere to existing company administrative policies and procedures.
The candidate must have excellent interpersonal and organizational skills and have the ability to maintain good public relations, both within and outside the organization. The candidate must also have excellent skills in attentiveness to detail and be well organized.
The candidate must be able to communicate effectively with all work related contacts, both orally and in writing.
He/she should have demonstrated ability to use MS Office, Outlook.
The candidate must be able to use tact, discretion and maintain information in the strictest of confidence. The candidate is responsible to work extended hours as requested, and or as required, to meet the job demands.
The candidate must have own transportation able to travel to local clinics.
The candidate must agree to do other related duties assigned by the manager.
Specific Job Tasks
Customer service/sales:
- Ensure that current patients’ needs are met in a timely manner.
- Manage invoicing and accounts receivables based on patient purchases and insurances claims
- Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).
- Conduct effective telephone follow up to reschedule "no shows" and cancellations according to procedures.
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
- Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.
- Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Coordinator.
- Identify community events and organizations to promote Helix and identify sales opportunities.
- Act as a liaison with physicians’ offices to maximize referrals.
Responsibilities:
- Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information.
- Assemble, maintain and process patient charts according to policies and procedures.
- Maintain well organized appointment schedule to optimize patient care and revenue opportunities.
- Understand that various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.
- Maintain and process insurance documentation.
- Hearing aid clean checks
- Compile reports as required.
- Effectively use the point of sale system to enter patient information, transactions, and lead tracking.
- Attend any scheduled meetings. Meetings may be during or after regular working hours.
- Maintain an organized and clean working environment.
- Follows company work and safety procedures and policies.
Finance
Follow established procedures for:
- Cash management, receivables, and payables
- Patient transactions
- Clinic supplies
- Clinic maintenance
- Mail handling
Other information pertinent to position:
Initiative
The candidate is responsible to ensure all work is completed in a timely and accurate fashion and meets deadlines.
The candidate must have good organizational skills and be able to manage his/her time efficiently. He/she is required to exercise judgement in various situations.
Functions performed require selection from amongst several established procedures.
Please note that only successful candidates will be contacted.