PATIENT FINANCIAL SERVICES REPRESENTATIVE Job in Belmont 02129, Massachusetts US
About Our Organization
McLean Hospital is a comprehensive psychiatric hospital committed to providing easy access to superior quality, cost-effective mental health services in the Boston area, Massachusetts and beyond.
Since 1811, McLean Hospital has been a world leader in the treatment of mental illness and chemical dependency, research into the cause of mental illness and the training of generations of mental health care providers.
Major clinical programs at McLean Hospital address a broad range of psychiatric illnesses, including: depression, bipolar and psychotic disorders; mood and anxiety disorders; alcohol and drug abuse; dissociative disorders; Alzheimer's disease and other geriatric illnesses; and child and adolescent psychiatric disorders. Each program offers access to a full continuum of care, including acute inpatient care, acute residential care, partial hospitalization, continuing residential care options and outpatient services. McLean's multidisciplinary team responds to each patient's situation with a commitment to individualized treatment that may include individual psychotherapy, group therapy, psychopharmacology and rehabilitation services.
General Overview
**This is a part-time 16 hours per week position, located in Belmont.** Reporting to the Supervisor of Patient Financial Services, the Patient Services Representative is responsible for helping to maintain the day to day operations of the programs/area he/she is assigned to. The representative must be able to perform well in a high volume and fast paced production environment with a high degree of accuracy and productivity. He/She must also perform required tasks independently, assume responsibility for required results and work well in a team environment.
Responsibilities
"€¢ Obtain and enter accurate registration, demographic and insurance information for Inpatient, Partial, Rent and Ambulatory patients.
"€¢ Contact third party carrier to verify insurance coverage.
"€¢ Review admissions department data collection for thoroughness and accuracy of patient information.
"€¢ Interview all patients courteously for financial discussion and accurate completion of financial paperwork.
"€¢ Admit Partial, Rent and Ambulatory patients.
"€¢ Assign appropriate plan code to the admission based on the insurance verification process.
"€¢ Calculate accurate rate reduction amounts based on McLean hospital policy.
"€¢ Responsible for determining deposit amounts, collecting monies and writing receipts.
"€¢ Monitor and rectify all problems associated with "€œHold Bills"€? unbilled charges.
"€¢ Daily management and resolution of Patient Rep System work list.
"€¢ Effectively explain financial policies and procedures to patients and responsible parties.
"€¢ Act as a liaison between hospital, payers, vendors, patient accounts and patient.
"€¢ Other duties as assigned.
Qualifications
High school graduate; Bachelor Degree preferred. Previous admission, registration, insurance verification and financial counseling experience or previous physician"€™s office medical billing is preferred. Use of ADT and hospital patient accounting systems experience is helpful.
Required Skills:
Skills/Abilities/Competencies
"€¢ Proficient use of Excel, Microsoft Word, IDX, HPA experience preferred, adding machine use, credit card terminals.
"€¢ Exceptional interpersonal skills to interview and obtain information from patients, interact with Partners and McLean hospital personnel as well as insurance administrators and vendors is required.
"€¢ Excellent customer service skills, independent, well organized.
"€¢ The analytical abilities to determine appropriate priorities where options may be limited and to gather information necessary to complete admission registration, financial counseling and insurance verification in a timely manner is required.
"€¢ Must have ability to work in a fast paced area where the performance and concentration of multiple tasks simultaneously is required.
"€¢ Must be able to speak and listen clearly.
EEO Statement
It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, disability, sexual orientation, or any other basis that would be in violation of any applicable law or regulation. All aspects of employment including recruitment, selection, hiring, training, transfer, promotion, termination, compensation and benefits conform to this policy in order to further the principles of equal employment opportunity and the spirit of affirmative action.
