P/C Customer Service Representative 1 #3306 Job in Des Moines, Iowa US

Powersports Service Center is now hiring P/C Customer Service Representative 1's.

**Start date: April 30th, 2012

**Training: 8am to 4:30pm Monday thru Friday for the first 6 weeks.

**Shifts: Once training completes will have the option of either 8am to 4:30pm Monday thru Saturday (with one additional weekday off) OR **10:30am to 7pm Monday thru Friday.

**Obtaining your PC License is required after the first 2 weeks of training.

**Position requires Criminal background, credit check (due to fiduciary accountabilities) and drug screen.

**Positions will be located at the 1200 Locust downtown Des Moines, Iowa location.

**Relocation for this position is not available.

JOB SUMMARY:  Learns to service property/casualty insurance business via direct (inbound) telephone and/or Internet contact with current customer and agents in multiple states. Learns to provide counseling regarding insurance needs and product availability. Typically specializes in one line of business. Note: this is an entry level/trainee role; promotion to the band C level is contingent upon successful completion of required formal and on- the-job training, meeting quality standards, and attainment of state licensing where required.

RELATIONSHIP:  Reports to Service Supervisor

JOB RESPONSIBILITIES:

1.  Under direct supervision, handles incoming calls and/or e-mails from existing personal lines customers, agents and/or 3rd party insured according to best practices.  May do limited outbound calls and follow-up work as required to process customer requests.

2.  Learns to answer questions and provide explanations regarding service requests and coverage, limits and deductibles considering customer needs as well as company guidelines.  

3.  Requests necessary forms and follow-up on receipt of trailing documents. Follows up for necessary documents and payments in order to process customer requests.

4.  Assists and contributes to the team's current goals by meeting individual goals.

5.  Obtains and maintains current understanding and proficiency in service techniques and product offerings.

6.  Performs other duties as assigned.

JOB REQUIREMENTS:

Education:  High school degree; some undergraduate studies preferred.  Ability to obtain state licenses) where required.

Experience:  One year related work experience.   Prefer experience in the insurance industry or customer service environment.

Knowledge:  Knowledge of general business practices and terminology.  Prefer familiarity with insurance or customer service concepts.

Skills/Competencies:  Strong verbal and interpersonal skills to communicate technical insurance information to customers.  Requires the ability to operate personal computer and related business and insurance software.

Credit Check:  Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Values:  Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the:  HR and Director.

JOB CONDITIONS:

Overtime Eligibility:  Eligible (Non-Exempt)

Working Conditions:  Call center environment; possible 24/7/365 hours of operations. Extended periods of sitting/using personal computer and phone. Non-standard hours based on phone volume.

ADA:  The above statements cover what are generally believed to be principal and essential functions of the job.  Specific circumstances may allow or require associates assigned to the job to perform a somewhat different combination of duties.