Pensions Admin Manager recruitment
Pensions Admin Manager
Purpose of your role
The Role covers all aspects of establishing DC Schemes with our client, from initial review and analysis of the DC product sold, undertaking a due diligence meeting with the client, data set up, to receipt of monthly contributions and issuing of new joiner letters and member statements.
The DC Implementation Manager is responsible for all services being delivered to the client during the implementation and will co-ordinate with the appropriate departments to ensure services are delivered to the client in an agreed and timely manner e.g. legal, communications, administration and presentations.
They will identify any operational issues as they arise and make recommendations for any required changes. They will also be pro-active in determining any other needs or concerns of the client and Operations department and act on them accordingly.
During the Implementation or Corporate Action phase the DC Implementation Manager will:
- Establish and maintain a project file including a project plan
- Ensure client deliverables, and where appropriate, acceptances are achieved
- Liaise with DC departments and others when required
- Provide reports to senior management as required
- Support and peer review other teams work as required
Your key accountabilities
- Develop, monitor and update a project plan throughout the implementation and corporate action process.
- Assist client in understanding the project delivery process and procedures.
- Interface with client and/or internal associates to solve problems and resolve outstanding issues relating to plan administration or any of the client's products and services.
- Consult with direct reporting Manager or appropriate parties on issues requiring additional attention or decision-making.
- Establish and follow detailed on-going procedures for the administration of the plan with all impacted areas (Client Management, Financial Operations, Administration, Pension Service Centre, Communications etc.)
- Communicate scheme design features to all impacted areas.
- Interact with the appropriate members of Admin and Financial Operations to ensure that all-proper controls are established.
- Co-ordinate receipt of client conversion data from prior administrator.
- Co-ordinate the reconciliation of all scheme assets with prior administrators' member balances.
- Effectively manage the client by communicating in a timely fashion any issues that could impact the conversion schedule or result in a change of procedures.
- Work with clients' system group to clarify data requirements: provide appropriate data, format specifications and other information as required.
- Initiate and participate in the process improvement initiative (new procedures and documenting procedures.)
- Provide management, sales, client management and admin with timely, concise status reports, as well as meeting notes for all client visits.
- Work with Systems to identify, analyze, sponsor, and install any needed systems enhancements.
- Understand the market and its needs by keeping up with industry trends and developments in the market through regular client contact, trade press, and industry conferences.
- Understand the full array of products and services, specifically, but not restricted to the institutional arena.
- Provide input in the decision making process to senior management when required.
- Help in the sales process for new prospects and client calls, as appropriate.
- To have a good understanding of the FSA's Treating Customers Fairly regime to ensure that each customer receives the highest level of customer service and that this is applied on a consistent basis. In addition, it is essential that any TCF issues identified are fed back to line managers or TCF champions so the appropriate actions and decisions can be considered.
- Demonstrate strong presentation and interpersonal skills
- To focus on any new key objectives that may be given by senior management
Skills and Experience of an ideal candidate:
- Good education standard ideally Degree level,PMIor ACII qualification or proven advanced pensions industry experience at a senior level
- Experience in Defined Contributions/Final Salary operations administration implementation
- Good knowledge of retirement market
- Self starter, keen to take on responsibility and new projects
- Strong organisational skills, knowledge of running projects using Microsoft Project, PWB or equivalent Project Management tools an advantage
- Able to demonstrate abilities and experience in duties and responsibilities mentioned above
- Ability to work well with various internal departments at all levels
- Ability to anticipate potential problems, plan for such events and problem solve
- Experience of client management, consulting and sales skills would be advantageous
- Good written and oral communication skills
- Attention to detail
- Due to the nature of the position, the role would suit someone who is able to manage their own time and a workload that can be heavy at times. This position may also require travel at short notice
May 11, 2012
• Tags: Asset Management careers in the UK, Pensions Admin Manager recruitment • Posted in: Financial