Performance Capacity Analyst Job in Chicago, Illinois US
Kforce is seeking an Analyst of Performance Capacity Management for a Chicago, Illinois client.
You will work towards ensuring optimal application quality, performance, network compliance, and end-user productivity. Using network and application based performance tools and QoS Methodologies, this role will model scalable, multi-tiered, service-oriented applications for response time performance, bandwidth implications, deployment impact, and the ability to meet SLAs and objectives. You will set quality expectations and provide recommendations for improvement. This role is responsible for analysis and troubleshooting to resolve problems with global application systems and services.
Responsibilities:
- Management and use of enterprise wide statistical trending and monitoring tools
- Attend design and implementation meetings and recommend appropriate testing methodologies
- Set appropriate performance expectations
- Use network-based performance tools to capture, analyze, and determine root causes
- Identify and complete appropriate front-end and back-end testing
- Troubleshoot causes of production performance degradation
- Determine application bandwidth implications and deployment impact
- Provide detailed reporting to end users including pre-deployment recommendations
- Recommend QoS parameters to remediate performance and bandwidth limitations
- Complete non-application (hardware) performance related projects
- Ability to provide on-call support for responsibilities during business and non-business hours
Qualifications:
- Understand detailed business requirements and complex technology design
- Considerable experience in Performance and Capacity Management is essential
- General knowledge about application technologies, PC, and laptop performance is required
- Strong analytical and problem solving skills
- Ability to work well with diverse teams from technical engineers to business practitioners; including external vendors
- Knowledge of performance testing process, techniques, and methodology for different types of software projects with knowledge of standard testing processes
- Ability to provide detailed performance testing results
- Ability to troubleshoot at the application and network layers
- Demonstrated ability to specify data collection and thresholds and to analyze complex results
- Communicate effectively with stakeholders and project team members regarding technical concepts
- Must have outstanding communication (written and verbal) skills including diagram creation
- Must be able to communicate clearly and accurately in English and with persons at all levels of authority and technical ability
- Must be self-driven and a strong team player
- Organization and project management skills
Detailed Qualifications:
- A Bachelor's degree in Electrical Engineering, Computer Science, or other related technical discipline is required
- 5 years of experience with data communications and TCP/IP protocols are required
- 3-5 years at a minimum of working experience in capacity and performance management are required
- Cisco CCNP is required or CCIE preferred certification
- 3 or more years of experience with protocol analyzers are required
- Good working knowledge of Microsoft Office and Visio is required
Experience with 3 or more of the following toolsets is desired:
- Compuware Application Vantage and Gomez
- Netreo's OmniCenter, CAs eHealth, Mortgage, other equivalent reporting
- OPNETS ACELive / ACE Analyst, and IT GURU
- BlueCoat