Performance Capacity Management Analyst Job in Chicago 60606, Illinois US
Analyst, Performance Capacity Management
You will work towards ensuring optimal application quality, performance, network compliance, and end-user productivity. Using network and application based performance tools and QoS methodologies, this role will model scalable, multi-tiered, service-oriented applications for response time performance, bandwidth implications, deployment impact, and ability to meet SLAs and objectives. You will set quality expectations, and provide recommendations for improvement. This role is responsible for analysis and troubleshooting to resolve problems with global application systems and services.
Responsibilities
Management and use of enterprise wide statistical trending and monitoring tools
Attend design and implementation meetings and recommend appropriate testing methodologies
Set appropriate performance expectations
Use network-based performance tools to capture, analyze, determine root causes
Identify and complete appropriate front-end and back-end testing
Troubleshoot causes of production performance degradation
Determine application bandwidth implications and deployment impact
Provide detailed reporting to end users including pre-deployment recommendations
Recommend QoS parameters to remediate performance and bandwidth limitations
Complete non-application (i.e. hardware) performance related projects
Ability to provide on-call support for responsibilities during business and non-business hours
Summary Qualifications
Understands detailed business requirements and complex technology design
Considerable experience in Performance and Capacity management is essential
General knowledge about application technologies, PC and laptop performance is required
Strong analytical and problem solving skills
Ability to work well with diverse teams from technical engineers to business practitioners and including external vendors
Knowledge of performance testing process, techniques, and methodology for different types of software projects. Knowledge of standard testing processes. Ability to provide detailed performance testing results
Ability to troubleshoot at the application and network layers
Demonstrated ability to specify data collection and thresholds and to analyze complex results.
Communicates effectively with stakeholders and project team members regarding technical concepts
Detailed Qualifications
A bachelors degree is in electrical engineering. computer science or other related technical discipline is required.
5 years experience with data communications and TCP/IP protocols is required
3-5 years minimum working experience in capacity and performance management is required
Cisco CCNP required or CCIE preferred certification.
3 or more years experience with protocol analyzers is required
Good working knowledge of Microsoft Office and Visio is required
Experience with 3 or more of the following toolsets is desired:
Compuware Application Vantage, Gomez
Netreos OmniCenter, CAs eHealth, MRTG, or other reporting equivalent
OpNETs AceLIVE / AceAnalyst, IT GURU
BlueCoat Packet Shapers, Valencia or Intelligence center, Proxy and Director
Shunra VE Desktop, Ixia Chariot
Cisco, Riverbed,or BlueCoat Acceleration appliances
Experience working with various network transports including TDM, MPLS, VPN, and wireless
Understanding of WAN optimization including acceleration, content caching, and compression
Experience with logical level non-router and Cisco router based Qos
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