Permanent Customer Service Advisors Job in Cork
Customer Service Advisors
La Crème Recruitment is currently recruiting for Customer Service Advisors for their client located in the Bishopstown area.
Job Purpose:
Ensure quick turnaround of query resolution process for our clients and customers
Key Responsibilities
* Liaising directly with customers and other internal departments to resolve any outstanding issues and escalations
* Successfully achieving objectives and targets as set by Supervisor.
* Adherence at all times to documented procedures and compliance with audit requirements.
* Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/queries with aim to resolve permanently through training, communication, and solution solving skills.
* May involve other administrative tasks as required.
Candidate Specification
* Fluent in English
* Highly Motivated and enthusiastic
* Excellent communication skills
* Reliable
* An ability to multi-task and prioritise workload
* Excellent influencing skills
* Previous debt-collection experience is desirable
Skill Set Required
* PC literate
* Being able to demonstrate clear problem solving skills