Permanent Customer Service Advisors Job in Cork

Customer Service Advisors

La Crème Recruitment is currently recruiting for Customer Service Advisors for their client located in the Bishopstown area.

Job Purpose:

Ensure quick turnaround of query resolution process for our clients and customers

Key Responsibilities

* Liaising directly with customers and other internal departments to resolve any outstanding issues and escalations

* Successfully achieving objectives and targets as set by Supervisor.

* Adherence at all times to documented procedures and compliance with audit requirements.

* Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/queries with aim to resolve permanently through training, communication, and solution solving skills.

* May involve other administrative tasks as required.

Candidate Specification

* Fluent in English

* Highly Motivated and enthusiastic

* Excellent communication skills

* Reliable

* An ability to multi-task and prioritise workload

* Excellent influencing skills

* Previous debt-collection experience is desirable

Skill Set Required

* PC literate
* Being able to demonstrate clear problem solving skills