Personal Response Associate Job in Framingham, Massachusetts US
Philips Lifeline, a member of Philips Healthcare, connects individuals to the support of neighbors, friends and emergency services in the community. The individual served is able to directly contact trained Lifeline staff 24 hours a day from around their home and yard by simply pressing a button. A Lifeline monitor assesses the individual’s needs and quickly sends the appropriate support. Over the years, Lifeline has provided this service to more than 4 million people across North America.
Philips Lifeline is currently accepting applications for Healthcare Customer Service Representatives in Framingham, MA.
Job Purpose: Personal Response Associate
- To answer incoming telephone calls at our call center from our subscribers, elderly and medically-at-risk individuals.
- Additionally, placing outbound calls to designated responders to obtain assistance for minor, major, as well as potentially life threatening incidents or situations.
Major Responsibilities
- Respond to incoming subscriber telephone calls by identifying need for help, and if necessary, coordinating timely, appropriate assistance according to established procedures.
- Communicate subscriber requests for service according to established procedures.
- Obtain and maintain monitor certification according to policy.
- Make test reminder calls to subscribers to verify equipment operation and provide reassurance that caring staff is available 24 hours a day.
- Communicate requested revisions to subscriber data so that it may be promptly entered into computer.
- Answer LSI’s equipment “Hotline" and page HOTLINE staff person on duty when applicable.
We offer competitive wages and benefits:
- Hourly Rate: $14.25/Hour
- 7pm - 11pm: Shift provides 10% extra wage
- 11pm - 7am: Shift provides 15% extra wage
- There is an additional 50 cents per hour for Spanish-speaking candidates
- Eligibility for benefits starts at 30 hours and is effective on your first day of employment
Requirements
Education
- High School diploma or GED required
Experience/Skills:
- Fluent in English
- Strong customer service skills with prior experience in health care (healthcare) and/or telephone work
- Basic Microsoft Windows skills
- Excellent verbal skills; basic writing skills
- Pleasant telephone manner
- Strong work ethic with proven dependability
- Deep compassion and empathy for elderly and medically-at-risk highly desirable
- Able to handle routine and repetitive tasks at varying pace
- Able to maintain composure in stressful situations