PHONE BANKER 1 Job in Glen Allen, Virginia US
PHONE BANKER 1
Job Description A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues. Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position. Work Schedules offered after training:12:30pm-9:00pm week days and 9:00am-5:30pm Saturdays- Days off will be Sunday and 1 week day (Wednesday or Thursday) Pay Rate: $11.86 - $12.89/hour based on experience. Quarterly incentives are available for strong performers. ****All schedules qualify for a partial shift differential of an additional 15% on top of base salary! **** Basic Qualifications 6 months customer service and sales experience. Minimum Qualifications - Proven record of achieving sales goals (Specific sales experience must be listed in resume/work history to be considered) - Demonstrated basic knowledge of PC skills including the ability to navigate computer applications in a Windows -based environment and have the proven ability to utilize multiple search engines - Must thrive in a fast paced and highly monitored environment with the ability to adapt to change Must be available to attend a 6-8 week paid training course between the hours of 9:00 am-5:30 pm Monday - Friday, starting on Monday 5/07/2012.