PHONE BANKER-PREMIER Job in Lynchburg, Virginia US
PHONE BANKER-PREMIER
A Premier Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo high-value customers typically with assets $25,000 or greater. An excellent Premier Banker will be able to handle up to 100 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues. Premier Bankers are expected to sell products and services and achieve aggressive sales goals which are measured often throughout the day. Our best Premier Bankers thrive on customer interaction and never miss an opportunity to enhance the customers relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our Premier Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Premier Bankers career growth. Our successful bankers demonstrate self motivation, a desire to advance, a positive attitude, have the ability to work well on a team. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our Premier Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.