PMO Manager recruitment
Background - The Role
Friends Life is a new brand for a new business. We have brought together the best from a heritage that goes back over 200 years and in particular, a commitment to integrity and trust, a sensible degree of caution and a reputation for providing solutions that customers can rely on over the long term. We start life as a large and successful company, with over 5 million customers.
This is an exciting opportunity for a pro-active individual with excellent communication skills to join a substantial financial services organisation within a multi disciplinary team to deliver transformational programmes. As a PMO Manager you will have the opportunity to work as part of a challenging and rewarding environment where you can make a real difference. This role is specifically aligned to our substantial Operations function so this role will afford you great variety and the chance to work across this complex and diverse business.
We require a confident and articulate individual who will apply their PMO expertise to help deliver across multiple programmes of work in a challenging environment. As PMO Manager you will lead a Project Office team to support the Delivery Manager and Programme Manager by providing an effective Project Office Service and support, controlling and administering in line with the overall IT Programmes (ITP) delivery governance. Working as a partnership function with the programme delivery community and coordinating activities with other quality assurance initiatives within ITP.
Responsibilities
• Control and maintain structures and processes within the Programme in line with IT P agreed practices, to enable the effective application of programme governance including; planning, change control, risk and issue management, dependencies, budget control, etc.
• Promote and maintain adherence to best practice standards for Programme Office Management and Programme Support within the Programme, ensuring a culture of continuous improvement through coaching and consultancy where applicable.
• Enable and oversee regular monitoring of each programme or project against agreed measures and escalate problems to allow intervention where necessary.
• Build and maintain effective partnership relationships within the Delivery Team and wider IT P to support effective delivery of programmes.
• Oversee and maintain control of programme/project budget and reporting and ensure timely provision of accurate and meaningful MI to key stakeholders, escalating issues where appropriate.
• Work with relevant IT P management to ensure creation of timely and accurate resource plans so as to identify relevant skills, knowledge and experience requirements and actively contribute to Programme/Project resourcing strategies.
• Management of direct reports including performance management, career development, recruitment succession planning, communication and other related activities.
Knowledge, Skills and Behaviours
Essential:
• Excellent written and verbal communication skills.
• Strong people and team management skills.
• Strong quality and delivery focus.
• Strong influencing, negotiation and communication skills to manage effective stakeholder relationships up to senior management level.
• Coaching and mentoring skills.
• Sound knowledge of Project Office industry best practice and methodology.
• Sound knowledge of Project Programme Management industry best practice and methodology.
• Proven track record operating successfully as a Programme Office Manager or at Senior PO Analysis level.
• Previous experience in complex commercial, administrative or industrial environment with significant previous experience in performing a similar role.
• Driving and delivering change within an organisation, able to adapt style and approach to ensure success through keen organisational awareness.
• Strong “customer service” focus with emphasis on support and delivery.
Desirable:
• Appropriate Project Management and/or Project/Programme Office e.g. APMP, ISEB.
• Management and development of a team of individuals across multiple locations.
• Delivering a Quality Management / Assurance function, with awareness of industry standards (e.g. ISO, CMMI, ITIL, PMBOK, Prince 2, OGC Managing Successful Programmes, ISEB etc).
What will you get from this role?
• Salary of up to £44,100 per annum depending on experience.
• Annual performance related pay review and bonus.
• Defined pension contribution scheme.
• 28 days holiday per annum.
• The Bristol site includes free parking, free bus service to and from Bristol City Centre, restaurant, fully equipped gym, W.H. Smiths and Britannia Building Society.
Additional Information
We prefer all applications to be submitted on line. If you require an alternative method of applying, please contact Marie Allan from the Resourcing team on 0117 989 3197.