PMO (Project Manager)
Retail Credit Services change is currently involved in a number of very large and visible change initiatives. The role involves working closely with the Global Head of Change in all aspects of management and reporting. The roleholder will deputise for the global head of change as and when required. Responsibility will increase with experience
Role Purpose
- To manage core Global PMO processes in support of the Credit Services Change function (eg, Reporting, Risks and Issues, Change Management, Planning and Dependency Management)
- To create and review MI for use by Senior Leadership Team, Retail Credit Services Steering committee and other senior executives
- Produce, review, validate and advise on existing reporting framework
- To envision, intiatiate, mobilise, execute and manage delivery of Global Initiatives
Key Accountabilities
Impact on Business
- Create support core PMO processes (reporting, risks issues, change management, planning and dependency management).
- Leverage project data to create MI for use by the senior leadership team.
- Produce regular and ad-hoc senior executive reports that may be presented to all levels of the organisation, up to the CEO Chair.
- Provide guidance and create tools to produce MI for the senior leadership team.
- Support the business management of the GPMO function, creating processes and managing reporting.
Customers / Stakeholders
- Understand stakeholders’ needs, identifying and implementing improvements to processes and services in a continuous manner
- Regularly liaises with customers to expand understanding of customer needs
- Ongoing stakeholder management including Global CFOs, COOs Programme Senior Leads and PMOs and any other stakeholder identified as part of the activities
Leadership Teamwork
- To work effectively with areas of the Credit Services Function, Programme workstreams, the PMO, other Programme PMOs and other external bodies
- Influence internal team and facilitate discussions with key external stakeholders through the provision of high quality materials and framework design
Knowledge/Skills
- Experience working as a Project Manager or PMO in Retail
- Excellent knowledge of Retail Banking operations, business process re-engineering or change management
- Some domain knowledge of Retail Credit Services in underwriting and call center operations is essential
- Financial acumen (ability to develop business case, ability to budget, analyse, track project financials)
- Strong conceptual skills (business models, organizational design) and analytical skills (business performance, market competitive dynamics)
- Strong Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business
- Experience at a highly respected strategy consulting or management consulting firm OR diverse professional experience with a significant portion aligned with strategy or internal consulting roles for a large organization
- Diverse background across multiple areas, with track record of leading and managing a programme management office function
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