PPI Administrator Job in Manchester M11ED, North West UK
Our client is looking for administrators to join their Payment Protection Insurance Department. Based at their prestigious city centre based offices, the successful candidate will dealing with the administration of complaint files.
The key element of the role includes:
Vetting complaints to ensure they fit within the scope of the department
Identifying customers using the banks internal systems
Logging complaint details onto a database
Creating customer letters using letter templates
Gathering relevant documentation from our businesses to assist in the handling of the complaint
Production of physical complaint files consisting of all relevant letters and documentation
- Prioritisation of own work stream in order to achieve daily and weekly targets set out by the unit
There may also be a requirement to carry out basic interest and repayment calculations
Filtering telephone calls and other correspondence
Assisting colleagues and provision of administration training where appropriate
- Ability to communicate effectively with all "internal customers".
- Proven working knowledge of Microsoft Office software suite is essential.
- Ability to maintain accurately the information stored in the unit's database.
The candidate will be placed within the Payment Protection Insurance Customer Concerns department and their main duties will be the administration of complaint files. This will include: logging details onto a database, completing letters from templates, estimating redress using spreadsheet based calculators, searching for customer details on a number of the banks internal systems, basic filing. Candidates may also be required to deal with items of incoming post and liaise with branches and 3rd parties to obtain accurate account information in relation to customer concerns.
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