PPI Complaints Handler
PPI Complaint Handler
Northampton
Our Client, a successful Financial Services company based in Northampton are currently recruiting for a PPI Complaints Handler to join their team. This is a 6 months contract position working Monday to Friday 7am - 3pm, however the training will be 4pm–11pm for the first 2 weeks. (no holiday can be taken during the first 6 weeks of employment)
The role comprises of dealing with complaints as a result of PPI being mis-sold, taking into account any risks of the Bank’s reputation. You will ensure all cases are handled in accordance with the Financial Services Authority timescales
You will provide excellent customer service and high quality responses to all complex referrals to customers. Develop resolutions to complaints by telephone and ensuring solutions satisfy both customer and the business with the ability to prioritise own workload to meet deadlines
This role involves both written and verbal communication with our customers. You will have the knowledge of complaint handling procedures, regulatory and risk requirements.
Compliance criteria
Employment offers are subject to satisfactory referencing, credit checks, security checks, and Police check, Eligibility to work and Proof of residence checks.
You must have a clear credit check and be able to supply 5year work/ Education history including evidence of gaps.
Shortlisted candidates will be contacted within 5 working days
Start date: 3rd June
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