PPI Complaints Operations Manager

This is an excellent opportunity to perform the management of a team of Team Managers and Advisors in a PPI Complaints contact centre based in Milton Keynes. A professional with broad business experience in the financial sector including PPI, you will be responsible for ensuring that effective methods are implemented to minimise cost and improve efficiency whilst fully meeting and satisfying all relevant regulatory requirements.

Applicants must have at least 3-5 years proven working experience at a senior level within PPI Complaints operational management, with a robust background within the financial sector.

The core competencies for this role include:

· Solid PPI background with experience in reviewing complex, escalated or Executive PPI complaints
· Extensive experience managing teams within PPI and financial services, working in a target-driven environment
· Strong operations and change management experience
· In-depth knowledge of policy and review procedure around PPI and financial products
· An in-depth understanding of FSA rules and regulations
· Detailed understanding of the PPI complaints lifecycle within financial services
· Experience of managing day-to-day workflow and tracking performance
· Confident in implementing policies and procedures and keeping the department on target in an ever changing environment.
· Experience of process improvement.
· Proven skills in achieving results through people.
· To pro-actively develop and facilitate effective business relationships at all levels, including peers, senior managers and directors.
· Excels at operating in an fast pace, flexible and community environment
· Delegate responsibilities effectively
· Conflict management
· Good negotiation skills
· Excellent presentation skills using varied means and methods including face to face

If you feel you have the required skills and experience, and you are interested in this role, please do not hesitate to apply.

July 11, 2013 • Tags:  • Posted in: General

Leave a Reply

You must be logged in to post a comment.