PPI FOS Case Manager PT 01/06

I am currently recruiting for a major financial company who are looking to take on new dynamic case managers.

The shifts are Mon-Fri 5pm-10pm

The main purpose of the role:

To manage elements of the customer complaint journey, ensuring that we deliver excellent service to our customers, Regulators (Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA)) and stakeholders, ultimately enabling Barclays to restore trust with its Regulators and customers.

Key performance indicators are to:

• Contribution to team and centre performance over and above personal targets.
• Feedback from colleagues.
• Mitigation of operational risks and compliance with all relevant policies.
• Achievement of personal objectives as agreed with line manager.
• Demonstrate an understanding of LiMME and the STAIRs executional framework, leading us to become the ‘Go-To bank’. Demonstrate regular examples of using these principles.

May 7, 2015 • Tags:  • Posted in: General

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