PPI Telephony Agent
This is an exciting opportunity to join one of the UK's leading Financial Institutions as a PPI Telephony Agent on a temporary 6 month basis in Northampton.
35 hours per week - (shift pattern basis) Monday - Saturday shifts between 8am - 8pm, paying £9 per hour.
Training will be provided for the first 2 weeks of the role.
Our client are looking for suitable candidates who will be able to deliver effective and efficient telephone-based support to customers. Your main duties will involve:
Dealing with general enquiries resulting from proactive customer mailing and communication
Form ordering for the customer upon request
Handling case specific customer enquiries and complaints
Hand offs to other Bank departments / functions for non PPI requests
Work collaboratively with Contact Centre colleagues in order to maximise customer satisfaction
Ideal candidates will be able to demonstrate the following:
Relevant service experience in a call centre environment or complex query/complaint handling experience in another business area
Working knowledge and understanding of relevant legislation, e.g. Code of Banking Practice, Consumer Credit Act, Data Protection
Strong verbal and written communication skills
Strong interpersonal and listening skills
Strong complaint handling skills
Strong personal organisation skills
Excellent telephone communication skills and the ability to provide great customer service through the use of listening and questioning skills to identify customer complaints and provide resolution.
Customer Service Experience is required as well as excellent problem solving, keyboard and screen navigation skills. Previous complaint management experience is desirable.
To apply, please email your CV in the first instance
Please not that the application process is subject to the successful completion of background and reference checking, including CRB and CCJ checks.
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