Pre Sales and Support Manager recruitment

Pre Sales and Support Manager

A leading consultancy and software development company for Payment Systems is looking for a Pre-sales and Support Manager to bring effective support to the business where required.

Key Responsibilities:

Pre-Sales and Functional Management

§ Manage team members to promote professional growth and enhancement of technical capabilities.

§ Set team's direction and goals, and responsible for delivering team performance targets.

§ Work with the Cluster Heads on resource planning, financial planning and budgeting.

§ Improve team's productivity

§ Provide pre-sales support to sales team and develop a strong relationship with the sales teams.

Application Support Management

§ Ensure team that all support requests/service requests are dealt with.

§ Develop, implement and maintain policies and procedures.

§ Participate in quality calibration and validation sessions of solution/resolution provided by technical support consultants.

§ Review periodic report on the issues raised/resolved, and identify trends of issues raised.

§ Communicate and negotiate with stakeholders and external parties on application support related matters.

§ Manage external partners/providers supplying assistance with the technical support for the software applications

§ Conduct regular business continuity planning and execution exercise to ensure that support function can be carried out in the event of contingency.

Requirements

§ Bachelor degree in computer science/engineering OR equivalent education and experience.

§ At least 8 years of working experience in application development and support, presales and team management functions.

§ Good understanding and experience in project management and SDLC are necessary.

§ Must have experience in providing technical solution. Domain knowledge in Clearing and Payment is an added advantage.

§ Demonstrate good analytical and trouble-shooting skills, as well as capable of making quick and sound decisions.

§ Demonstrate professional knowledge and expertise in pre-sales support for various local and overseas clients, internal and external clients.

§ Proven record of good team management and proven experience to bring forth better product development and revenue are added advantages.

If you are interested in this opportunity, please do send your updated CV to Valla Bhat at Valla.Bhat@greythorn.com or call him at +65 6590 3694 for a confidential discussion.