Premium Client Associate (m/f)
Our client was founded in 1989 and since then they have grown to become one of the world's leading online CFD and financial spread betting providers, with nearly 23 million trades executed annually across Europe, Asia Pacific and North America.
Their success is founded on their ability to deliver a wide range of trading products to customers, from single equities to indices, currencies and commodities. This means their clients don’t need to go to a forex broker, futures broker or a commodities broker to trade these different instruments, they can trade them all through one trading platform. Our client has pioneered the development of online trading in markets around the world to become a world leading spread betting and CFD provider.
The German Premium Client Management Team (PCMT) is responsible for German, Austrian and Swiss business development and relationship management for all DACH based clients. Within the PCMT team there is a separate team which focuses on on-boarding premium clients and client service (12 x 5).
Role: Premium Client Associate (m/f)
Department: Premium Client Management
Reporting to: Premium Client Management Team Leader
Type of employment: 6 months limited contract
Salary: €35-40k
Roles and responsibilities:
- Provide proactive and timely support for the client on-boarding process
- Identify sales opportunities where possible, including new client profiling to identify high value clients
- Provide excellent and high calibre client service to ensure a positive client experience
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. CRM) in a timely manner.
- Proactively identify and cross sell additional products and services to existing clients
- Proactively identify opportunities to improve the client experience.
- Provide excellent and high calibre client service to ensure a positive experience for all clients
- Proactively respond to and manage inbound client queries professionally and efficiently.
- Effectively deal with client queries, focussing on getting it right first time
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Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
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Act as a brand ambassador in all client interactions
Key skills and experiences:
- Demonstrates passion and enthusiasm for our client’s products and services
- Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
- Excellent verbal and written communication skills in German, fluency in English would be a plus
- Ability to work effectively as part of a team
- Intermediate knowledge/experience of financial markets
- Minimum 1 – 2 years sales and service experience required, ideally in a retail financial services environment
- Ability to work effectively as part of a team
- Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)
Competencies:
- Communication
- Team Work
- Customer Focus
- Resilience Adaptability
- Problem Solving
All applicants must be eligible for, and have valid documentation to work in Germany.
Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
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