Premium Client Manager
By achieving this high level of service the desired aim is to maximize Premium Client retention, along with growing and improving CMC Markets’s business through a mix of client referrals and networking.
Key responsibilities:
- Provide pro-active end to end, high quality relationship management for our premium value clients to ensure a positive, tailored trading experience thereby optimising revenue growth for the business by;
- Constantly improving and innovating to create real points of differentiation in our markets
- Identifying and realising opportunities to educate our premium value clients on our products and range of services
- Applying individual insight to proactively identify ways to improve our service proposition to premium value client.
- Take ownership for owning and driving an excellent client experience for our premium value clients through all touch points in the client lifecycle. This includes: on boarding, trading execution (including sales trading order management), client retention, query management and education.
- Proactively enhancing business through client referrals, networking, workshops/seminars and industry contacts.
- Formulate and execute retention plans to maximise retention of the premium clients for the business.
- Provide seminars and attend sales events for premium clients/prospects as required. This might include creating appropriate material in conjunction with education and marketing.
- Work with the rest of the sales team (Education and New Business) to input and help drive the acquisition, retention and increased trading activity for all clients.
- Keep abreast of global and economic news in order to provide execution trading support to premium value clients.
- Work alongside Education Team to provide regular market commentaries, and other PR functions as required.
- Assist team members in analysing and understanding CMC Markets’ USPs and those of our competitors in order to optimise the Company’s position in the marketplace.
- Be the product and platform expert for both internal and external stakeholders, with the ability to competently demonstrate and educate clients in its use.
- Ensure interaction and communication with all other CMC functions such as Trading, Business Operations etc are of the highest standard to ensure a high quality customer experience.
- Willingness and commitment to entertain clients both in, one to one and hospitality events, this can include ‘out of hours’ commitment on evenings and weekends, as part of your relationships management expectations.
- It may occasionally be necessary to work on bank holidays or weekends, although time off is earned in lieu for this.
Essential:
- Bachelors’ degree with a minimum 3 years’ experience in derivative and financial sales
- Proven track record of building client relationships and developing new ones
- Deep knowledge and experience of global financial markets
- Highly numerate and strong attention to detail
- Good written and verbal ability in English and Mandarin
- Excellent communication skills are highly essential
- Excellent telephone manner and interpersonal skills
- Computer literate in Microsoft Office packages
- Energetic and highly motivated with a strong desire and drive to succeed
- Work to a consistently high standard.
- Very well organised with good time management skills, able to take proactive action when necessary
- Strong analytical and problem solving skills
- Able to work in a pressurised and target driven environment
Desirable:
- Degree in Finance/Business related disciplines
- CMFAS Modules 1B and 6A
- Worked in a financial dealing room
Competencies:
- Managing customer service standards and performance
- Developing people and teams
- Leadership
- Decision making
- Business acumen
- Resilience and drive
- Takes initiative
- Strong communication relationship management skills
Special Requirement:
Working hours as necessary, including weekends evenings.
Interested applicants please send in your applications to hrsg@cmcmarkets.com.sg stating your expected remuneration.
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