Principal Onsite Engineer Job in Phoenix 85040, Arizona US
Title: On-site Principal Customer Support Engineer
Compensation: $100K++ base (based on experience) plus up to 10% yr end (3/30) bonus
Location: Phoenix, AZ 85040
US Citizen or Green Card Holders only, Sorry NO SPONSORSHIPS
Company:
Our client is a rapidly growing public software company that designs, develops and manufactures a family of products that assures the performance and availability of critical business applications and services.
Job Description:
We are currently seeking an On-site Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.
- Work with customers to troubleshoot and resolve complex product issues.
- Provide 24/7 support as single point of contact
- Interface with our world-class support, development and SQA teams to identify and to resolve product issues
- Utilizing Knowledge Management database, research develop technical tips and solutions
- Coordinate changes to the configuration, upgrades and related matters
- Advise customer on network management best practices using product suite
Requirements:
-MUST have experience supporting/ troubleshooting/fixing network/application performance issues (Tier 3)
-MUST have in-depth knowledge and experience in network/application management and customer support field
-MUST have strong working knowledge working with Cisco Router Switches (CCNA preferred) especially layers 4-7 (packets sniffers)
-MUST be proficient in Linux
-MUST have expert knowledge of a wide range of state-of-the-art network practices and technology to advise on resolution of critical and complex network issues
-Ability to review and evaluate systems modification projects and ensures that all integration and interface requirements are met
-Bachelors Degree in Computer Science/Network Security or equivalent discipline or 4 years equivalent experience
-Experience working remotely, but cooperatively with HQ
-Effective communication skills with ability to clearly explain ideas and influence decisions
-Self-motivated and constantly looking for ways to improve both product and process
-Exceptional organization, time management skills and multi-tasking skills
-Ability to work efficiently and effectively in a fast-paced environment, under stress and within time constraints
Benefits:
Including a liberal vacation policy, matching 401k plan, tuition reimbursement, medical, dental, and company-paid life insurance, short and long term disability and ADD. We also offer a company paid Vision Plan and both a Flexible Medical and Childcare Spending Account.