Private Banking – Client Services, London recruitment

An excellent opportunity within Private Banking Client Services based inL ondon. The client is looking for experience within Private Banking.

Key Responsibilities

Act as liaison with the client on daily operational and business critical issues.
Proactively communicate with clients on matters relating to operational activities or deliverables.
Ensure timely response to customer queries on operational issues and provide effective resolution / facilitation of issues within the established service standards.
Ensure that service requests and resolutions are recorded in issues tracking system.
Escalate operational service issues to the Client Relationship Management Team as warranted.
Participate, as applicable, in Relationship Management meetings with clients in person and over the telephone.
Travel to meet with clients and for specific client events (in and outside of standard office hours) when required.
Build and maintain a working knowledge of clients' operating environments.
Participate in Operations unit initiatives where appropriate.
Continuously strive to identify and input into process improvements.

Key Requirements

Industry knowledge of private banking, asset management and investment processing is preferred.
Excellent project management, organizational and PC skills.
Process-oriented with strong attention to detail.
Ability to handle multiple tasks and projects with tight delivery schedules.
Effective written and verbal communication skills.
Responsiveness, accountability and adaptability.
Professionalism and leadership.
Critical thinking and problem-solving skills.
Self-motivated and willing to learn.

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