Private Banking Technology – Helpdesk and Destop Support Engineer recruitment
J.P.Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, and capabilities to wealthy individuals and families in 36 countries around the world. The largest private bank in the U.S. and the third-largest worldwide in terms of total client assets, the Private Bank enjoys relationships with 40% of the individuals on the Forbes Billionaires list.
Our Singapore office is currently looking for creative and dynamic professionals for its Technology department. The Asia Technology department services the business at the International Private Bank for the whole Asia Pacific region.
Position Summary:
Respond to incoming requests and resolve customer problems via the telephone. Act as a single point of contact for resolution of issues. Visit users to resolve desktop hardware and software problems.
Responsibilities:
- Document customer requests in call tracking system
- Interact with customers and co-workers to diagnose and resolve problems
- Troubleshoot, analyze, resolve, track, escalate and accurately document technical problems
- Support feature, functionality and usage of specific applications
- Troubleshoot software and hardware problems and ensure tickets are moved to appropriate resolver groups
- Provide Level 1,2 Helpdesk technical support
- Stay current on and adhere to established policies, procedures and documentation
Skills
Requirements:
- University degree in an IT-related discipline
- Related work experience in the banking and finance industry
- Good communication skills
- Customer oriented
- Technical aptitude with strong PC literacy skills and proficiency in the following areas:
- Windows OS
- Basic knowledge of a LANWAN environment
- MS Office
- Outlook
- Enterprise Administrator
- Active Directory
- Citrix
- Mainframe
- Hardware knowledge
Additional Useful knowledge:
- MCP, MCSE
- UNIX
- Market Data