Private Banking Technology – Support Analyst — Application Support Level 2 recruitment
JPMorgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, and capabilities to wealth individuals and families in 36 countries around the world. The largest private bank in the U.S. and the third-largest worldwide in terms of total client assets. JPMorgan Private Bank enjoys relationships with 40% of the individuals on the Forbes Billionaires list.
Our Singapore office is currently looking for creative and dynamic professionals for its Technology department. The Technology department is connected to the Technology Operations Hub based in Geneva which services JPMorgan's international private banking business (Europe, Middle East, Africa, Latin America and Asia). The Technology department is responsible for application delivery, Business and Operations support projects.
Position Summary
Based in Singapore, serving the APAC region, the Level 2 Support Analyst is a member of the Global Technology support team, supporting the rapidly growing Wealth Management business. The Global Support team has regional teams in the US, EMEA and APAC. He/She will be part of the Level 2 systems-facing support team responsible for complex technical and business requests passed from the Level 1 business facing support team.
Key responsibilities:
- Work with the business teams on complex issues around the business processes as well the technology being used.
- Work closely with the development teams to find solutions and resolve issues in a timely manner. This will involve creating detailed and clear defects and change requests and reviewing them with development partners.
- Responsible for tracking defect and change request progress and communicating progress on requests and issues to the Level 1 support team and technology management.
- Ensure solutions found are documented in the knowledge database suitable for use by the Level 1 support team.
- Responsible for working with teams in other lines of business for issues occurring on external systems.
- Responsible for constantly reviewing the efficiency of support processes in the Level 1 and Level 2 support teams.
- Responsible for constructing MIS for technology management using Excel.
- May occasionally be requested to write database extracts, assist in the construction of spreadsheet applications and manage or perform small tactical developments.
Skills
- Minimum of 5 years experience in an application support, technology support or in a service delivery role
- Excellent knowledge of financial products and core banking processes.
- Comfortable working with users and business teams to understand complex issues and provide solutions.
- Awareness and exposure to systems development practices and methodologies and change management methodologies and best practices.
- Strong technical skills especially in the use of SQL plus expertise in a number of the following preferred products - Sybase, Java, MS Excel, Visual Basic/VBA, Perl, Unix scripting, WebSphere, Olympic, AS400, RPG.
- Possess excellent communication skills and with a strong client focus. Very good command of the English language. Fluency in Cantonese and /or Mandarin is a plus.
- Relentless focus on, taking ownership, execution and delivery of measurable results.
- Continually dedicated to providing best of class service at all times.
- Attention to detail and a high level of accuracy.
- Strong team player.
- Keen interest in the financial industry.
Experience in a technology application support role or a service delivery role, particularly in the financial sector is essential. Extensive experience within the front-office space, knowledge of the financial products and core banking processes is also required. Due to the nature of our global reach, it will be necessary on occasions to work outside the normal working hours.