Process Development Manager Job in Fort Worth, Texas US
Process Development Manager
Job Description The Process Development Manager is responsible for providing leadership in developing a culture of process orientation, including strict compliance to company processes and ongoing process improvement efforts. The Process Development Manager also demonstrates exemplary competence and professionalism in all aspects of associate assessment and development. Responsibilities/Skills/Experience Requirements N/A Job Specific Technical Competencies To provide the proper customer focus, the Process Development Manager must: · Review customer metric data and develops plan to improve satisfaction levels · Demonstrate and foster teamwork within the district and with other Sears units · Implement, direct, adhere and ensure compliance to all applicable laws, regulations, and company policies, company values and code of conduct · Conduct technician routing training at the district as needed · Participate with the District and Region staffs to establish guidelines for handling emergency service, exception coverage, overtime, unacceptable technician activities, technician under-utilization, customer complaint resolution, and managing continuous improvement · Provide ongoing analysis of CTQ (critical to quality) routing metrics and provide on-going communication of performance data to all levels of associates within the routing center · Cooperate and partner with the National Staff Development Manager to identify and rectify staffing and development needs. In addition, co-develop curriculum suited for mentoring and coaching routing center associates on a needs basis · Work with the National Process Manager to conduct process improvement experiments and develop new tools for analyzing and creating improved routes · Miscellaneous duties as assigned Years Experience 2 - 5 Years Experience Preferred Minimum Education Bachelors Level Degree Travel Requirements Limited (5-15%)