Process Excellence Manager, Mortgage Job in Lewisville, Texas US
Process Excellence Manager, Mortgage
This role resides within the Consumer Operational Risk Assessment and Advisory Group and supports the team's responsibility for ensuring effective implementation of the operational risk framework across Mortgage Banking, as well as providing advisory support to the LOB on matters related to operational risk management. Specifically, this position collaborates and partners with the Mortgage Banking Business, Controls Group, business and operations managers, and other functional support groups (IT and IT Risk, LOB Risk Partners, Compliance, Finance, and Audit) across MB to support the development and ongoing execution of a strong operational risk assessment framework and to ensure operational risks are appropriately identified, escalated, and mitigated. Responsibilities: Evaluate the quality of content, implementation and ongoing execution of the Risk and Control Self Assessment (RCSA) Program across CBB. Provide ongoing recommendations for improvements by incorporating emerging, key business risks. Partner with colleagues across Mortgage Banking to help drive a culture of risk awareness and proactive risk identification and assessment within the business. Develop positive working relationships with Controls Team members and other business partners to maintain an open environment for collaboration, risk identification, and remediation. Lead process mapping and risk and control identification sessions held within the business to support development, and periodic confirmation of the adequacy of scope and content of Risk and Control Self-Assessments (RCSAs). Lead operational risk workshops throughout the LOB to proactively identify and assess risks. Maintain awareness of significant risk and control issues within the business and monitor the status and appropriateness of remediation actions. Validate the completeness and integrity of operational risk and control reporting and ensure proper escalation to senior business managers and the Mortgage Banking Chief Risk Officer. Maintain awareness of internal audit and external examination activity and emerging issues within assigned segments of the business. Monitor Key Risk Indicators and other control metrics produced by the business and operational risk to identify negative trends and potential control gaps. Ensure appropriate root cause analyses and implementation of resulting control enhancements for significant operational losses and risk events within designated segments of the business. Maintain awareness of significant changes impacting the business, both internally and externally, and ensure appropriate actions to mitigate risk and modify/expand control the RCSA and other control activities. Serve as the Operational Risk Management subject matter expert for New Business Initiative Approval (NBIA) activities occurring within designated segments of the business. Participate in various Corporate Operational Risk and LOB meetings related to operational risk and control matters. Lead, or participate in, other operating risk and control initiatives as assigned.