Process Improvement Manager, General Insurance
CAN YOU improve customer experience, service and business outcomes through utilising process improvement techniques?
CAN YOU lead a small team of highly motivated change and process improvement experts?
About Us
CommInsure is a division of Wealth Management offering a range of life insurance, superannuation, retirement income, investment and general insurance products.
The General Insurance business is growing rapidly and currently provides home insurance for residential and investment properties and three types of car insurance (Comprehensive, Third Party Property Damage (TPP) and Third Party Property Damage, Fire and Theft (TFT)).
About the role
You will work with the leadership team to identify the business priorities and lead key business initiatives with the aim of improving productivity, financial outcomes and overall customer experience. This will be achieved by using process excellence and sophisticated change management approaches and methodologies.
You willlead a small team to improve business and people solutions which in turn increase business capacity, productivity, service and effectiveness.Directing, monitoring and managing various business projects along with allocation of the team's resources will be a key element of the role. You will be managing the General Insurance Program Office which will include managing and maintaining business initiatives, project tracking and reporting.
You will have
- Extensive leadership experience
- Structured Project Management experience or experience working within a program office Demonstrated understanding of, and extensive experience in managing change
- Excellent relationship/stakeholder management experience
- Process Excellence/Lean qualifications are preferred
- Previous General Insurance experience will be highly regarded
Benefits in working for CommInsure
- Fantastic working conditions including genuine flexibility
- Large range of discounts on a variety of banking and financial services products
- Work for Australia's largest and the world's 10th largest bank
- Be rewarded for your contribution through ongoing career development
Advertised:
9 Aug 2013 Aus. Eastern Standard Time
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