Process Lead Job in Wilmington, Delaware US
Process Lead
JPMorgan Chase Co. (NYSE: JPM) is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the "Most Admired Companies" by FORTUNE magazine, JPMorgan Chase manages assets of $2.1 trillion and employs more than 200,000 employees in 60 countries. We're a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world's most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase. JPMorgan Chase is a compelling place to work, to grow and to invest for the future. We're an equal opportunity employer, and welcome people of diverse talents and backgrounds. We're proud of the recognition we've received as a top company for our workplace policies and practices. If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com http://www.jpmorganchase.com . JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V The CSD Strategy Process Lead will be responsible for analyzing, developing, and implementing effective customer contact strategies for the Customer Support Network. This person will be required to align business processes and resources to maximize customer right party contact rates through analysis and the use of owned technologies such as the Auto-Dialer, Genesys Inbound Call routing, OBVRU, etc. This individual will be required to effectively develop test/control scenarios, as well as provide analysis and process improvement innovations against key performance measurements aligned to Operational and Credit loss initiatives. In an effort to maintain the highest standard for our customers, the Lead will be responsible for achieving relevant service levels and adhere to Bank and regulatory compliance requirements. This individual will lead a team of Analysts responsible for day to day network efficiencies. As such, the lead will be required to develop appropriate critical thinking, analytic, and technical proficiencies within the Unit. This person must be able to effectively articulate and influence Senior Business Leaders and partners through a variety of techniques in an effort to achieve business goals, key prioritized activities, shareholder value, vision and direction for the Department and Division.