Process Support Job in Santa Ana 92705, California Us
Carrington Mortgage has multiple positions that we will be hiring for in the next several months.
Process support completes non-customer facing tasks (such as ordering title, value, escrow) and requests/receives/reviews necessary investor approvals. Process Support submits a complete loan modification application to the underwriting team and ensures all team members have the appropriate documentation needed to assist the customer and complete the process.
Duties:
· Create/update Non-HAMP checklist
· Complete tasks required per investor-specific guidelines in necessary applications
· Document and update status in systems during each step of the process
· Communicate with CRM and other functional areas as necessary to provide background and status.
· Proactively monitor iPortal and other imaging sites to view newly received documentation
· Pre-VOI tasks
o Order impound of escrow, as necessary
o Order property value (BPO or Appraisal)
o Verify HOA information
o Verify occupancy
o Review documents received to date and request any missing documents
§ Ensure documents are not older than 90 days aged from the date received
§ Ensure all documents needed by underwriter to conduct complete Verification of Income are received
o Complete Loan Modification Form checklist
o Conduct all preliminary calculations (liabilities and expenses) and make updates to necessary applications
o Review foreclosure date and request postponement (per foreclosure guidelines) as needed
o Stack document images per guidelines to streamline underwriting review
· Post VOI Decision Tasks
o If the underwriter completes VOI
§ Perform specific documentation requirements as net steps in Process Support role
§ Resolve any issues identified from Closing Specialist
o If the underwrite declines the request, Process Support orders the appropriate decline letter
o If the underwriter needs additional documentation, he or she contact Process Support for the information
Requirements
3-5 years in a retail mortgage support role
MS Office, Outlook, Word, Excel
Ability to multi-task
High School diploma or equivalent required
To apply send your resume to:
dorothy.mckenzie@carringtonmh.com
http://carrington.hodesiq.com/apply_online_1.asp?jobid=2743065
To Apply for this position, please CLICK HERE 
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