Process Technical Support Engineer Job in Sugar Land, Texas US
Process Technical Support Engineer
Process Technical Support Engineer Baker Hughes Incorporated has an opening for a Process Technical Support Engineer in Sugar Land, TX. As a leader in the oilfield services industry, Baker Hughes offers opportunities for qualified people who want to grow in our high performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and our shareholders. Baker Hughes is an Equal Employment Affirmative Action Employer. Role Synopsis Provides technical support for process antifoulants, petrochemical additives, and heat transfer modeling/simulation. Reporting to the Technical Services Manager located in Sugar Land, TX USA. The primary anticipated support activity will be North America. Periodic support of non-North America accounts would also be expected on a secondary basis. Position to be based in Sugar Land, TX. About 20-25% travels anticipated. Key Responsibilities/Accountabilities Participate in technical team selling through direct customer interface via discussions and presentations. Make technical recommendations. Perform problem diagnostics and troubleshooting. Perform application audits. Provide customer and internal training. Assist with new product introduction to the market through technical presentations, trial support, and data collection/analysis. Investigate unusual or unsatisfactory product performance to determine root cause and preventative action. Handle special projects, as assigned. Assist sales in identifying new product opportunities and development strategies. Interface with sales/sales management to support direction and strategies to best capture market opportunities and value. Promote and maintain good customer relations. This position involves safety sensitive or hazardous duty activities and therefore will be subject to random and annual drug alcohol testing in accordance with the Company policy. Performs other related duties as required. Basic Qualifications Bachelors Degree in Engineering . 8 Years related experience. Five years or more relevant refining and/or olefins/di-olefins process experience. Process simulation application experience and rigorous heat transfer analysis beneficial. Engineering process design without direct process operations experience not desirable. English fluency required. Strong oral and written communication skills. Direct customer interface experience in a sales, technical support, or customer service role. Proficiency in the use of personal computer and MS Windows and MS Office applications. Strong analytical, problem solving and troubleshooting skills. Desired/Preferred Qualifications BS Mechanical or Chemical Engineering. Process additive sales or technical support experience beneficial. Other Details Position to be based in Sugar Land, TX. 20-25% travels anticipated. Company Overview Baker Hughes serves the worldwide oil and natural gas industry with reservoir consulting and products and services for drilling, formation evaluation, completion and production. We are a leading provider for high-performance technology that creates value from oil and gas reservoirs. Virtually every product and service we provide is designed to lower costs, reduce risk or improve productivity during activities directly related to hydrocarbon extraction, advancing reservoir performance. Baker Hughes operates in over 90 countries serving independent, international and national oil companies. Our service network is organized into 23 Geomarkets operating in 9 regions and 2 hemispheres. Region and Geomarket management teams work to understand customer needs and coordinate delivery of individual products and comprehensive service solutions that include the right Baker Hughes technologies for the project. Baker Hughes is an Equal Employment Affirmative Action Employer. . Additional Information: Travel Percentage: 25%