Product Development Manager — Positions & Settlements recruitment
About JPMorgan's Global Custody Business
With over 80 years of expertise, JPMorgan is one of the largest and most prestigious Global Custody and Clearing organizations in the world. JPMorgan's Global Custody and Clearing solutions are acknowledged as market leading - solution innovation and service excellence are the cornerstones of success. Global Custody and Clearing clients include more than 2,000 of the largest and most prestigious corporations and financial services firms in the world, including Banks, Endowments and Foundations, Hedge Funds and Private Equity Funds, Insurance Companies, Investment Managers, Mutual Funds, and Pension Funds. The Global Custody and Clearing businesses are active in more than 100 markets and work with clients to meet the challenges of cross-border investing and to promote global standards for efficiency and risk management.
The Role
JPMorgan is one of the largest Global Custody and Clearing organisations in the world - with offices, operations and clients throughout the world. This role is responsible for leading the development of core product enhancements to meet the extensive needs of the clients and prospects for the Global Custody and Clearing business. The role involves significant interaction with clients, internal partners, and industry organizations; the right candidate will be viewed as a subject matter expert providing thought leadership in the space.
This position will be located in Hong Kong and will have a focus on issues and activities in the APAC Region. This position will report directly to the head of product solutions in Hong Kong and will have an indirect reporting relationship with the global head of product development for transaction management - this candidate will be asked to build out the Global Custody and Clearing solutions in areas such as:
- Enhancing the SWIFT messaging between JPMorgan, its clients and it in market agents
- Improving the capabilities of JPMorgan to settle trades and transaction
- Shortening the deadlines between JPMorgan, its clients and its in market agents
- Evolving the reporting that internal and external clients receive on trade and trade-related activities
- Extending the financial instruments in which clients can transact in locale markets
The candidate for this role will work with team members across Global Custody and Clearing, internal business partners, external vendors and industry utilities to analyze, recommend, design, develop and implement product enhancements and solutions to client requests (as well as market-driven changes). The candidate for this role will be responsible for understanding our competitive deficiencies and for tailoring solutions to address these deficiencies.
The responsibilities for this role include:
- Researching the anticipated needs of clients; this will be achieved by a combination of "own" research as well as coordination across a number of key partners
- Understanding the competitive landscape; understanding the features and functions of competitor offerings and, where possible, pricing information
- Researching into the commercial benefits of any proposals to build out capabilities in a market, be it new sales / revenue opportunities or revenue protection
- Understanding the risk profile of each initiative and ensuring that it is compliant with group guidelines
- Understanding the evolution of the markets in which we operate and incorporating change into the product roadmap(s)
- Taking responsibility for coordinating initiatives across all stakeholders (Product Management, Network Management, Client Services, Sales, Operations and Technology) to ensure that commercial benefits are realized at least in line with the business case (and to identify obstacles preventing the realization of business cases and formulate strategies to overcome said obstacles
- Working with various departments (Risk, Operations, Audit, Client Services, Relationship Management, Technology, Sales, Network Management, etc.) to assess client requests for new / enhanced and recommend solutions
- Working closely with Operations, Technology and Client Services to define, refine and improve Global Custody operating models across instrument types, processing hubs and client segments
- Gaining a comprehensive understanding of existing product capabilities and designing innovative solutions to new opportunities
- Operating as a subject matter expert with respect to industry and market developments and their impact on the Global Custody product platform
- Representing JPMorgan WSS Global Custody at industry forums and events
- Working with Segment Leaders, Sales / RM's and Deal Engagement to find solutions for new clients
Skills
The successful candidate will have worked in a securities, investment management and / or global custody environment for a minimum of 3 years in an Operations, Client Service or Product Management role and will be able to:
- Drive and measure business results through strategy development, business planning, general knowledge and skills
- Drive results through people through communication, influence management and interactions
- Ensure market-drive direction by performing market research and competitive intelligence; be the client advocate
- Guide product development through requirement development, development oversight, product testing and release management; deliver on-time and under-budget
- Multi-task through time management and project management
And will have the following skills:
- Leadership: be personally accountable for achieving key milestones on the product development roadmap
- Initiative: be able to move product initiatives forward in a cross-functional and matrixed organizational model
- Facilitation: be able to lead design workshops and brainstorming sessions
- Self-Directed: be an independent contributor who is comfortable working in a self-directed mode on multiple assignments
- Analytical: strong analytical skills with complementary communications and presentation skills
- Detailed: diligent attention to detail and accuracy
- Teammate: be a strong team player and an ability to work in teams distributed across the globe
- Client-focused: be a strong client advocate; the success of our business depends upon the retention of existing clients as well as attracting new ones
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V