Product Management Analyst Job in Diamond Bar, California US
Product Management Analyst
QTC is the largest private provider of government-outsourced medical and disability examination services in the nation. Our 25-year history delivering technology-driven examination solutions not only benefits our customers but also the industry as a whole. We were the first and only private examination provider awarded the Pilot Program Contract to perform Compensation and Pension examinations for the Department of Veterans Affairs. The US Senate called upon QTC for expert testimony regarding the value of such third-party examinations for the purpose of government-based programs. More importantly, the House of Representatives recognized QTC for our innovative solutions to plaguing industry issues. Essential Duties and Responsibilities : Function as a liaison between clients, Product Marketing Team and Information Technology Team including Development, Quality Assurance Infrastructure and Release Management department to facilitate the effective exchange of information to ensure the delivery of the highest quality software releases to QTC customers Determine the needs of the business unit using techniques such as interviews, data, task, and workflow analysis, and requirements workshops. Gather business requirements across client base and merge them to create technical product requirements that coincide with the overall product direction. Learn and understand QTC software products and client needs in order to design and assist in prioritization to maximize value and success to clients and provide well thought out prioritized application features. Coordinate site visits to assess operational problems and to determine a strategy for improvement. Set and manage client expectations. Communicate effectively with clients to identify needs and evaluate alternative business solutions including buy versus build. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Translate business requirements and convert to technical product requirements including database and table structure analysis, risks and assumptions for outlined solution delivery. Work closely with System Architect to create and maintain clear/concise technical documentation. Establish strategies for deliverables for business projects to include process changes, technology changes and customer impact. Identify and develop solutions for process improvement. Effectively communicate activity and status to management. Establish objectives for software products, analyze collected data, and recommend solutions. Formulate value-added business solutions and present recommendations to management. Effectively apply QTC SDLC methodology and enforce process standards. Be a team player including motivating cross functional teams to work together, mitigate team conflicts acknowledge and appreciate team member contributions. Other duties and responsibilities as assigned Competencies : Superior analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements Ability to manage, prioritize, and successfully execute multiple projects concurrently with minimal supervision Ability to work in a rapidly changing environment Excellent presentation, verbal and written communication skills Possess excellent interpersonal skills Strong organizational and time management skills Education and/or Experience : (includes certificate licenses) BA/BS or equivalent experience required Proficient with Microsoft SharePoint, MS Project, Visio and Powerpoint Knowledge of different software development methodologies is preferred (e.g. Agile, Scrum) Posses a general understanding in the areas of application programming, database, system design as well as web-based and client/server architectures. Physical Requirements The physical demands described here represent those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arm. The employee is occasionally required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 20 pounds. QTC Management Inc. is an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran.