Product Manager II – Internet Services Group
Product Manager II - Internet Services Group- Agile/ Scrum (Pleasanton, CA)
Kaiser Permanente is looking for a Product Manager II in Pleasanton, CA. This position is key to meeting our goals of delivering high-value self-service functionality to our customers and business partners. This position will be responsible for writing and prioritizing user stories, managing a backlog in Rally, coordinating and clarifying the nature of the work with the Agile team building transactional capabilities. Essential Functions: - Build a deep understanding of Medicare members and prospective members needs and ensure that our products are easy to use and provide high value to our brokers and employers. - Working closely with Marketing and the Line of Business, support the development of the product strategy to ensure alignment with overall Product Development direction. - Create Product development roadmaps and project plans to ensure that a given product plan will produce desired results for the targeted market segment and organizational operational goals. - Manage development through our product development lifecycle (PDL) using Agile Scrum methodology including eliciting and defining product requirements based on member and organizational needs, gaining a technical understanding of the solution's architecture in order to be effective in working with developers and ensuring operational issues are handled in a timely basis. - Provide ongoing product support and maintenance with regional stakeholders, editorial and design staff, legal and regulatory entities and KP customer service support (Web and Call Centers). This position requires creativity, innovation and in-depth analysis to identify, recommend, communicate and develop solutions to a diverse range of complex situations. Kaiser Permanente is a highly collaborative work environment. Success in this position requires the ability to build consensus across a range of business partners and strengthen already high performing teams. Qualifications: Basic Qualifications: - Minimum: Two (2) - five (5) years of related experience. - Two (2) - five (5) years of experience of key customers and/or health care industry Product/Market needs analysis with a focus in a specified market segment. - Preferred: Three (3) - five (5) years in health care industry experience. - Two (2) - five (5) years of Health Insurance, Health Plan Administration, Healthcare, Benefit Administration, or Benefit Policy experience a plus. - Four (4) year degree in related field OR equivalent experience. - Fully understand and experience navigating IT processes, organization charts and accountabilities. - Working knowledge of policies, practices and systems. - Frequent use and general knowledge of industry practices, techniques, and standards. - General application of concepts and principles. - Full use and general application of standard principles, theories, concepts, and techniques. - Working knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry practices and systems. - Frequent use and general knowledge of insurance industry practices, techniques, and standards. - Working knowledge of online design principles, work trends, competition, technical limitations in order to design products and relationships between suites of related products appropriately. - Working knowledge of web development process (a requisite in order to be able to parse down the work properly, frame/phase the work so that it can be implemented and rolled out effectively, to meet expectations, deadlines and budgets).