Product Quality Analyst Job in Mountain View, California US
Product Quality Analyst - Mountain View
This position is based in Mountain View, CA.
The area: Online Sales and Operations, Product Quality Operations
The Product Quality Operations (PQO) team defends the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. We are dedicated to protecting Google's brand and reputation and ensuring product quality to the company's expanding base of advertisers, publishers, and users in more than 40 languages on a global basis. We partner with our Product Managers and Engineers to fight fraud and abuse across a broad range of products such as Google Search, AdWords, AdSense, Checkout and Maps. This means that PQO team members need to be proactive, motivated, organized, responsible, innovative - and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.
The role: Product Quality Analyst
As a Product Quality Analyst, you will be responsible for protecting the integrity of at least one of Google's key products (Google Search, Google Maps, AdWords, Adsense, Google Checkout, Google Product Search) by investigating financial fraud, account-related abuse, questionable business practices, violations of Google's policies, and general misuse of our products. You will be introduced to dynamic analytical techniques and leverage custom-built technology to have a direct impact on improving the experience of millions of Google users. As an ideal candidate, you subscribe to a "user- first" philosophy and are interested in improving Google's user experience and product integrity. You are comfortable navigating ambiguity, thrive in a fast-paced environment, and can effectively harness your analytical and technical skills combined with innovative ideas to drive tool development and process improvements.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:
- Identify market trends, identify product vulnerabilities, and recommend strategy adjustments based on market trends and patterns.
- Lead and participate in special projects/initiatives: innovate and implement large-scale quality improvements to processes and/or systems by conducting data analyses and making recommendations, troubleshooting technical issues, and refining processes around customer support and product expansion. Increase efficiency through processes and system enhancements.
- Collaborate with cross-functional groups such as Engineering and Product by exposing product vulnerabilities and providing feedback on systems/tools/process in order to increase automation while providing a better experience for our users.
- Investigate, identify, and prevent/remove product quality issues by reviewing accounts, transactions, user-generated content, advertisements, local business listings, and/or search results in order to enforce product-specific policies.
- Manage and respond to escalations from internal and external parties within designated service levels as appropriate.
Requirements:
- BA/BS degree preferred with a strong academic record. Degree in Computer Science, Mathematics, Statistics, Engineering or related discipline a plus.
- At least 1 year of experience, or a new graduate with a successful track record.
- Knowledge/experience with at least one coding and/or scripting language (C/C++, Python, HTML, JavaScript, SQL, Perl, or PHP). Knowledge of database structures and/or working with Unix/Linux preferred, but not required.
- Knowledge and/or experience in internet, web-research, fraud investigation, risk management, advertising, and/or e-commerce preferred, but not required.
- Familiarity with typical web practices and solid understanding of webmaster skills and interest in innovation, technology, and Google products. Native fluency in multiple languages a plus.
- Ability to identify complex problems and implement creative, data-driven solutions. Analytical skills with attention to detail and experience analyzing large sets of data in Excel.
- Strong project management skills with flexibility and willingness to work on a variety of projects while demonstrating ability to multi-task and prioritize effectively.
