Product Specialist – Direct Custody & Clearing – AVP (Based in Riyadh, Saudi Arabia) recruitment

J.P. Morgan has been conducting business in Saudi Arabia for several decades and is the only US-based Global Banking Institution to have a full, stand-alone commercial banking license in the Kingdom.
J.P. Morgan is a leading global financial services firm with assets of $2.0 trillion and operations in more than 100 countries. The firm provides a broad range of financial services customised to meet the needs of their clients, utilising one of the most comprehensive global product platforms
available.
The firm has demonstrated its leadership in the market throughout economic instability, taking a long-term approach to client solutions. The firm's actions have always reflected a commitment to do the right for today and tomorrow. Information about the firm is available at www.jpmorganchase.com
J.P. Morgan provides to its clients a full range of commercial banking services.
These services are provided to Banks, Non-bank Financial Institutions and Corporations. These services range from traditional corporate bank lending, capital markets sales to treasury and cash management services.
These commercial banking services are delivered through the Investment Bank, Global Corporate Bank and Treasury Securities Services businesses of J.P. Morgan.
In recent years J.P. Morgan has been expanding the geographic coverage of our commercial banking capabilities.
This expansion reflects the increasingly global nature of our clients and the need to service those clients cross-border needs.
The execution of full service commercial banking capabilities in Saudi Arabia is a central part of this international expansion plan.
The incumbent will work and drive with in-country and regional functional partners in Treasury, Operations, Implementation and Customer Service to ensure product capabilities meet high service quality standards.
The holder is also expected have intimate knowledge of the market and ensure market intelligence, market briefs and Request For Proposals and Due Diligence Questionnaires are prepared timely and is of excellent quality.

Key Responsibilities
Client Retention SatisfactionWork with Operations in agreeing SLA/ASA and prepare for their signoffEnsure SLA/ASA are reviewed annually or as and when changes are requiredReview competitors intel and recommend for approval more aggressive deadlines or product offeringsActive client engagement and to develop products which are relevant to Hong Kong market or consistent with global offeringsCollaborate with Marketing in ensuring relevant key messages are delivered to client ahead of industry related surveyMonitor standard quality metrics and ensure that country-specific metrics set with Operations reflect the efforts made to improve themEnsure client satisfaction is monitored by participating in internal and external service reviews
Market Interface IntelligenceMaintain a close relationship with market regulators, infrastructures, operators and obtain first hand market information which is to be shared with the team as well as client.Participate in local associations and industry groupsWork with Operations to formulate and disseminate news brief on a timely basis and ensuring that we are ahead of competition at all timesAt least half yearly review of all market related document such as market briefs, market guide and etc
Product Management DevelopmentIdentify opportunities and raise to Global product team for new products or improve product features and functions based on client's feedback or competitors intel.Formulate and work with Global Product on business leads, justifications, planning and implementation of new products. Work with OT to ensure timely implementation
Risk ControlTo help prepare new product for NBIAEngage actively with Compliance and Legal/Audit to ensure satisfactory audit results. Work with operations to ensure process is continuously reviewed.Maintain current knowledge of the requirements of JPMorgan and WSS risk management control and product policies and processesMaintain a robust business plan and ensure this is stress test by operations at least twice annually.Alert senior management of events that may create or increase riskBusiness Financial ManagementReview market related expense (CCASS and CMU) and ensure they are consistent with the level of activity.Highlight any anomalies in revenue bookings

Qualifications
Minimum 4-7 years in the securities services business. Direct experience with the Saudi Arabian market preferred.Strong interpersonal skills and demonstrated ability to partner work across business linesExcellent analytic and communication skillsAbility to understand clients' needs, strategy and gaps to identify service solutions
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.JPMorgan is an Equal Opportunity Employer.