Product Support Engineer IV (Ultra Long Haul) Job in Richardson 75082, Texas Us
About Fujitsu Network Communications
Fujitsu Network Communications Inc. is an innovator in Connection-oriented Ethernet and optical transport technologies, and is a market-leading provider of SONET, WDM, and packet optical networking solutions. Fujitsu enables its customers to migrate to fully converged packet optical networks that improve performance and profitability. Over 400,000 Fujitsu network elements have been deployed by all major carriers across North America. Fujitsu maintains a longstanding and highly-regarded position as a market leader by providing best-in-class data networking solutions optimized for Ethernet aggregation, transport and service delivery. For more information, please see: http://us.fujitsu.com/telecom .
We are seeking a Product Support Engineer for our Richardson, TX office to support Ultra-Long Haul products.
- Plans and performs configuration, set-up and turn up support for customer demonstrations, lab evaluations and field trials.
- Participates in planning meetings and interfaces with upper management, Sales, Product Management, lab and staff level Customer engineers to help ensure acceptance of new products or software releases into customer networks.
- Provides lead product support for customer evaluations by providing technical expertise and executing system tests during the evaluations.
- Provides lead technical support for customer First Office Applications (FOA) and field trials.
- Generates detailed customer acceptance test plans. Validates test plans, for completeness and accuracy.
- Provides direct lab support to customers during the execution of the test plan.
- Perform testing with Telcordia Technologies and independent compliance labs to assist in the standardization of company product specifications to Regional Bell Operating Company (RBOC) or other customer requirements.
- Provides product support for interoperability testing between FNC, Partner and other Vendor's products.
- Provides technical support for customer demos, industry shows and expos.
- Provides "last" tier support to customers for product and network problems that are escalated from Tier 1TSE through Tier 3 TSE support.
- Troubleshoots and investigates product related network/product issues escalated from FTAC with minimal guidance from upper level Product Support Engineers and Product Support Management as required.
- Works with Product Planning and Engineering during the investigation and testing of product problems that require design or product operational change via the EIR process.
- Develops Methods Of Procedures in the areas of product operation and upgrades.
- Provides knowledge transfer training to other departments across FNC for new product and new product releases.
- Review technical documentation for technical accuracy and usability. Provide input on content.
- May compose product documentation including technical information bulletins and product management bulletins
- Provides technical expertise to other departments within FNC as required.
- Mentors lower level Product Support Engineers.
Qualifications
- BSEE/ET or equivalent or 8+ years related experience
- CCNP or higher preferred
- Nokia/Siemens and/or Ciena experience a plus
- 5+ years relevant experience
- In depth knowledge of SONET and Data/Packet Test Equipment.
- Travel, driving and some lifting.
Additional Information:
- Travel Percentage: 25%
