Product Support Enigeer Job in San Jose 95128, California US
Product Support Engineer
Job Code: TSE091014
Summary of Duties:
Certify Data Systems is looking for a strongly motivated Product Support Engineer. The Product Support Engineer will serve as the escalation point of contact for customer calls relating to all new and existing products. It will include both coordinating call notification and reporting in addition to providing detailed problem documentation. The Product Support Engineer will be responsible for ensuring customers receive prompt, accurate and courteous product support and service.
Responsibilities:
Provide front line Tier 2/3 technical support throughout the software product life cycle.
Develop technical notes and hands-on lab exercises.
Configure, test and ship equipment to field personnel and customers.
Provide phone support for newly introduced products; Tier 3 support for more mature products.
Reproduce customer environments in a lab scenario to resolve issues.
Accurately document customer calls and product problems found in the field (e.g. Bugzilla, email, etc.).
Communicate with customers in a timely and professional manner.
Required Skills and Abilities:
Excellent customer relations and communications skills.
Excellent troubleshooting and documentation skills.
Ability to work effectively within a team, or independently.
Ability to travel when required.
Knowledge and Work Experience:
Associate degree or equivalent in Electronics or Computer Science.
Experience with networking technologies:
o DNS
o TCP/IP
o LAN and WAN protocols
o Routers, security (Firewall, VPN)
Experience with Linux, Windows, VMWare.
Experience with Databases -- SQL, Postgres.
Ability to work in a fast-paced environment.
Contact:
Email resume and cover letter to careers@certifydatasystems.com , and reference job code: TSE091014 in the subject line.
Certify Data Systems, Inc. is an Equal Opportunity Employer.
APPLICANT MUST BE AUTHORIZED TO WORK FOR ANY U.S. COMPANY