Production Support Analyst – Finance IT recruitment
The Production Support Analyst will be working within Support team consisting of technical staff, providing support for business users, IT Teams Globally for regulatory reporting programme. The Finance and Regulatory IT Production Support has follow the Sun' support model in place operating single global team. We are looking for a candidate to provide daily Technical Support for Regulatory Applications, working closely with HSBC ITO teams in the UK and overseas to manage and coordinate the delivery of source data as well as technical updates.
Responsibilities for the role will include:
• Ensuring implementations follow best practise design standards in line with business requirements and bank
• Act as point of conduct for regulators, users and other IT teams as well as third party vendors.
• Monitor service availability of all regulatory applications, undertake relevant incident management as well as work towards continual improvement to existing services whilst adhering to tight deadlines
• Ensuring change implementations follow best practise design standards in line with business requirements and bank technology standards is crucial.
• Reporting on service availability, record and log incidents in a timely manner.
Candidates will need the following skills and experience:
• Will require knowledge and understanding of complex infrastructures and Mainframe systems.
• Experienced Support Analyst with a Service' orientated attitude.
• Proven track record of defining support processes, driving implementation and making a difference in an investment banking IT environment
• Proven track record in a development or support role working under pressure to tight deadlines
• Proven ability to translate group standards and best practice into practical application locally, proposing creative solutions and driving implementation
• Proven ability to communicate effectively
• Experience of development and maintenance of application software.
• Understanding of complex infrastructures, Front Office trading systems, Middle Office and Back Office systems.
• Experience of working with SQL, Sybase and Oracle Database
• Experience of Scripting languages such as Bash/Dos.